Area Customer Experience Specialist (Flint, MI)
About The Position
As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues while supporting branches across a region. You travel between local branches, potentially working at different locations each day, and must be adaptable and dependable with access to reliable transportation. ACES colleagues serve as culture carriers and resources for branch colleagues, helping create consistent, seamless customer experiences. A centralized leadership team provides coaching and skill development to support career progress. The role acts as a financial concierge for walk-in customers. You retain and grow consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and help colleagues deliver consistent branch service.
Requirements
- High school diploma or GED.
- Minimum of 1 year of customer service and branch banking experience.
- Reliable transportation and dependability to work at multiple branch locations.
Nice To Haves
- Bachelor's degree.
- Cash-handling experience.
- Career-minded individuals interested in gaining experience and building a career.
- Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
- Military service in administration, contracting, civil affairs, or similar roles.
- Notary licensing is preferred.
Responsibilities
- Provide coverage across branch banking activities, including customer transactions and servicing customer needs.
- Identify opportunities to provide advice and guidance that support customers' financial journeys, and refer customers to other areas of the bank as needed.
- Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
- Provide excellent customer service and effectively resolve customer issues.
- Educate customers about deposits and loans and support service or account-maintenance needs.
- Help customers optimize their use of online, mobile, and ATM banking.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Travel dependably and adaptably among multiple branch locations throughout the week.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
