Customer experience manager - Oregon Ave

Five Below•Philadelphia, PA

7d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. The role ensures crew members provide a fast, friendly checkout and a positive customer experience, and leads the store toward customer service goals set by the District Manager. The manager partners with the Store Manager and store leadership team on staffing, training, merchandising, recovery, and day-to-day store readiness. The role may also perform Store Manager duties in their absence. This is an hourly position starting at $15.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and possibly overnight shifts; travel may be required.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; frequently use ladders; and kneel, bend, twist, and stoop.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
Lead the store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Perform opening and closing procedures; maintain store cleanliness and recovery so the store is ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register, move and place merchandise, retrieve and put away stock, and assist customers across the sales floor.
Follow instructions regarding merchandise layouts, associate schedules, and standard operating procedures.