Customer experience manager - Oregon Ave

Five Below • Philadelphia, PA

1d • Onsite

About The Position

The Customer Experience Manager leads the store’s customer service and front-end operations, ensuring crew members provide a fast, friendly checkout and a positive customer experience. The role helps the store achieve customer service score goals, maintains front-end merchandising and equipment, and supports store readiness through opening and closing procedures, cleanliness, and recovery. The manager partners with the Store Manager and store leadership team to recruit, train, coach, develop, and supervise crew members, and performs Store Manager duties in their absence. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
• Lead the store toward customer service score goals provided by the District Manager.
• Lead front-end operations, maintain front-end merchandising to brand standards, and ensure front-end equipment is working and associates are trained on applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Operate the cash register and move, retrieve, and put away merchandise as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED