Customer Experience Manager

Five Below•Albertville, MN

7d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role trains crew members to deliver the B.E.S.T. customer service experience, leads the store toward customer service score goals, and ensures customers receive fast, friendly checkout. The manager supports front-end merchandising and equipment, opening and closing procedures, store cleanliness and recovery, and overall readiness for customers. They perform store manager duties in the Store Manager’s absence and partner with store leadership on recruiting, training, coaching, development, supervision, merchandising, and World Recovery. Additional responsibilities may be assigned by the Store Manager according to store needs. The position is hourly and starts at $15.00.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers by phone and face-to-face, as well as with managers and coworkers.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
Lead the assigned store toward customer service score goals set by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Handle opening and closing procedures; maintain store cleanliness and recovery, and keep the store ready for customers.
Perform Store Manager duties in their absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities assigned by the Store Manager based on store needs.