Customer Experience Manager

Five Below•Plainview, NY

13d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members deliver the B.E.S.T. customer service experience, customers receive fast and friendly checkout, and the store meets customer service score goals set by the District Manager. The manager maintains front-end merchandising and equipment, oversees opening and closing procedures, and keeps the store clean, recovered, and ready for customers. They partner with the Store Manager and store leadership team on recruiting, training, coaching, developing, supervising, and merchandising, and perform Store Manager duties in the Store Manager’s absence. The position is hourly and starts at $20.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove it at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move across the sales floor and to and from the stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide outstanding customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests have a fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is in working order and associates are trained, including on applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as assigned by the Store Manager according to store needs.