Customer Experience Manager

Five Below • Albuquerque, NM

6d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. This role ensures crew members provide a fast, friendly customer experience, meets customer service score goals set by the District Manager, and maintains front-end merchandising and equipment. The manager also supports store operations, including opening and closing, cleanliness, recovery, and readiness for customers, and performs Store Manager duties in the Store Manager’s absence. The role partners with the Store Manager and store leadership team to recruit, train, coach, develop, and supervise crew members, and to carry out merchandising and World Recovery procedures. Additional responsibilities may be assigned by the Store Manager according to store needs.

This is an hourly position starting at $17.50. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
• Ability to operate a cash register frequently.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers in person and by telephone, and with managers and coworkers.
• Ability to move frequently across the sales floor and to and from the stock room while assisting customers and handling merchandise.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain stationary and upright for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, welcoming service.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
• Lead the assigned store toward customer service score goals set by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained to use it, including applicable services.
• Carry out opening and closing procedures; maintain store cleanliness, recovery, and customer readiness.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting directs candidates to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED