Customer Experience Associate (Seasonal) - Madison Ave

The RealReal•Madison, WI

1d•Onsite

About The Position

The Customer Experience Associate is the first point of contact for clients and provides education about the company’s mission and services. The role delivers a warm, personalized client experience by identifying client needs and helping them find appropriate products and services. As a brand ambassador, the associate works with cross-functional store teams and supports client services, shopping assistance, and store operations.

Requirements

At least 1–2 years of work experience; luxury experience preferred.
Strong people orientation and entrepreneurial spirit.
Self-motivated and competitive.
Ability to learn and use multiple technical devices and systems.
Ability to communicate clearly, listen thoroughly, and respond quickly and accurately.
Strong attention to detail and excellent follow-up skills.
Interest in working with people and a strong understanding of excellent customer service.
Professional appearance, communication, and demeanor.
Basic understanding of luxury brands and artists.
Commitment to and curiosity about retail, fashion, fine jewelry and watches, fine art, and home.
Ability to lift and move merchandise weighing up to 25 pounds.
Flexible schedule with variable shifts, including evenings, weekends, and holidays.

Nice To Haves

Luxury work experience.

Responsibilities

Greet clients, direct them to the appropriate area, and help ensure their needs are resolved promptly.
Support in-store client services, including returns and consignment drop-offs.
Listen to clients, make connections, and recommend products while they shop.
Identify and resolve customer and consignor relations issues through active listening.
Support operational functions as needed, such as customer transfers.
Handle multiple time-sensitive situations calmly and maintain a can-do attitude.
Work reliably and collaboratively with cross-functional teams.
Handle luxury merchandise and consignor items, including jewelry, watches, home goods, and art, with elevated care.
Maintain brand standards, including professional appearance and clear written and verbal communication.
Remain objective when addressing client issues and determine appropriate solutions.
Ask questions to understand situations rather than make assumptions, and apply feedback quickly.
Seek help when needed, manage workload proactively, and prevent personal stress from escalating.