Customer Experience Associate (Seasonal) - Madison Ave

The RealReal•Madison, NY

1d•Onsite

About The Position

The Customer Experience Associate is the first point of contact for clients and provides education about the company’s mission and services. The role delivers a warm, personalized client experience by understanding client needs and helping them find appropriate products and services. As a brand ambassador, the associate works with cross-functional teams in the store and supports client services, shopping assistance, and operational functions. The position is seasonal and requires a flexible schedule that includes variable shifts, evenings, weekends, and holidays. The role is not eligible for benefits. The stated hourly rate is $23.00.

Requirements

1–2+ years of work experience; luxury experience is preferred.
Strong people orientation and an entrepreneurial spirit.
Self-motivated and competitive.
Ability to learn and use multiple technical devices and systems.
Ability to communicate clearly, listen thoroughly, and respond quickly and accurately.
Strong attention to detail and excellent follow-up skills.
Desire to work with people and a strong understanding of excellent customer service.
Professional appearance, communication, and demeanor.
Basic understanding of luxury brands and artists.
Commitment and curiosity toward retail, fashion, fine jewelry and watches, fine art, and home.
Ability to lift and move merchandise up to 25 pounds.
Flexible availability for variable shifts, including evenings, weekends, and holidays.

Nice To Haves

Luxury work experience.

Responsibilities

Greet clients and direct them to the appropriate area so their needs can be addressed promptly.
Support in-store client services, including returns and consignment drop-offs.
Assist customers while shopping by listening, making connections, and offering recommendations.
Use active listening to identify and resolve customer and consignor relations issues.
Support operational functions as needed, such as customer transfers.
Work collaboratively with cross-functional store teams to provide a warm, personalized experience.
Handle luxury merchandise—including jewelry, watches, home and art pieces, and consignor items—with elevated care.
Maintain brand standards, including professional appearance and clear written and verbal communication.
Remain objective when addressing client issues and determine appropriate solutions.
Ask questions, seek understanding rather than make assumptions, and apply feedback quickly.
Seek help when needed to manage workload, prevent delays, and proactively manage stress.