Area Customer Experience Specialist - Gaylord, MI
About The Position
As an Area Customer Experience Specialist (ACES), you provide customer and colleague support to branches across a region, adapting to different locations that may change daily. The role requires dependable access to reliable transportation for travel between local branches. ACES colleagues support branches during periods of need, serve as culture carriers, and receive coaching and skill development from a centralized leadership team. You act as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying financial goals and needs and recommending suitable banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support branch colleagues in delivering consistent customer experiences. This is an office-based branch banking role.
Requirements
- High school diploma or GED.
- At least 1 year of customer service and branch banking experience.
- Reliable transportation to travel among branch locations.
Nice To Haves
- Bachelor’s degree.
- Cash-handling experience.
- Career-mindedness and interest in gaining experience and building a career.
- Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
- Military service in administration, contracting, civil affairs, or similar roles.
- Notary licensing is preferred.
Responsibilities
- Provide coverage across branch banking activities, including customer transactions and servicing customer needs.
- Identify opportunities to offer financial advice and guidance, and refer customers to other areas of the bank as needed.
- Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
- Provide excellent customer service and resolve customer issues effectively.
- Educate customers about deposits and loans, and support service or account maintenance needs.
- Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
- Follow operational, security, risk, and regulatory policies and procedures.
- Travel dependably and adaptably among multiple branch locations throughout the week.
- Perform other duties as assigned.
Benefits
- Centralized leadership team providing consistent coaching and skill development.
- NMLS licensing available as part of career development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
