Area Customer Experience Specialist - Gaylord, MI

Huntington National Bank•Gaylord, MI

2d•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you support branches across a region during periods of need, adapting to different branch locations that may change daily. The role requires dependable access to reliable transportation and offers experience with varied customer interactions, along with coaching and skill development from a centralized leadership team. ACES colleagues serve as culture carriers and support branch colleagues in providing consistent, seamless customer experiences. You act as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying financial goals and needs and recommending appropriate banking products and services. You process customer transactions accurately and efficiently, educate customers about bank products, services, and technology, and help resolve service or account maintenance issues. The role is based in an office workplace, and the position is not eligible for immigration sponsorship.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Dependable and adaptable when working at multiple branch locations.
Access to reliable transportation.
Comfort using technology and educating customers about online, mobile, and ATM banking.
Currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Career-minded interest in gaining experience and building a career with the organization.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing is preferred.

Responsibilities

Provide coverage across branch banking, including processing customer transactions, servicing customer needs, identifying opportunities to provide financial advice and guidance, and referring customers to other areas of the bank as needed.
Process transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposit and loan products and support service and account maintenance needs.
Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
Adhere to operational, security, risk, and regulatory policies and procedures.
Travel between multiple branch locations throughout the week and adapt to changing work locations.
Support branch colleagues in delivering consistent and seamless customer experiences.
Perform other duties as assigned.