Area Customer Experience Specialist - Lane Ave
About The Position
As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues by supporting branches across a region. You travel between local branches, which may change daily, and adapt to different locations and needs. Dependability and reliable transportation are required to support work across multiple branches. ACES colleagues serve as culture carriers and have a centralized leadership team that provides coaching and skill development. The role serves walk-in customers as a financial concierge, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending suitable deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support branch colleagues in delivering consistent customer experiences.
Requirements
- High school diploma or GED.
- At least 1 year of customer service and branch banking experience.
- Reliable transportation to travel between multiple branch locations.
Nice To Haves
- Bachelor’s degree.
- Cash-handling experience.
- Career-minded individuals seeking to gain experience and build a career.
- Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
- Military service in administration, contracting, civil affairs, or similar roles.
- Notary licensing is preferred.
Responsibilities
- Provide coverage across branch banking, including processing customer transactions, servicing customer needs, offering advice and guidance, and referring customers to other areas of the bank as needed.
- Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
- Provide excellent customer service and effectively resolve customer issues.
- Educate customers about deposits and loans and support service or account-maintenance needs.
- Help customers use online, mobile, and ATM banking to bank conveniently and manage their money.
- Follow operational, security, risk, and regulatory policies and procedures.
- Travel dependably and adaptably to multiple branch locations throughout the week.
- Perform other duties as assigned.
Benefits
- Centralized leadership team providing consistent coaching and skill development.
- NMLS licensing available as part of career development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
