Area Coach MS

ANCHOR POINT MANAGEMENT GROUP•Jackson, MS

40d•$70,000 - $90,000

About The Position

The Area Coach oversees the people, processes, and operations of 4–7 Taco Bell restaurants. The role supports restaurant managers through ongoing coaching, planning, goal setting, and success routines, with a focus on solving in-store problems and improving processes. The Area Coach sets standards, recognizes and motivates restaurant teams, establishes and reviews unit-specific performance targets for guest service, margin improvement, and employee satisfaction, and maintains company standards for food safety, products, and facilities. The role also prioritizes limited capital budgets, reinforces new products and initiatives, and selects, trains, develops, and motivates managerial employees. The Area Coach performs hands-on operational work when needed, including training new managers and responding to significant guest service needs. They identify and prioritize root causes of performance gaps and ensure management teams follow through on appropriate improvement actions. The position is expected to spend 80% of its time in restaurants. The role covers people leadership, customer experience, brand and financial performance, and human resources. Responsibilities include developing managers and maintaining a pipeline of talent; resolving serious customer issues and improving service; monitoring food safety and speed of service; managing facilities and capital requests; analyzing sales, labor, inventory, and other controllable costs; developing operating plans and budgets; and managing staffing, performance, training, employee relations, and retention across the area.

Requirements

Strong preference for internal promotion from an RGM/MTM position with Food Safety certification.
Associate or undergraduate degree, or equivalent Taco Bell or industry experience.
4–6 years of management or supervisory experience in food service or retail; some multi-unit experience is preferred.
Good communication skills and strong interpersonal and conflict-resolution skills, with exceptional team-building capability.
Demonstrated workplace achievement in selecting, coaching, and developing managerial employees.
Proven ability to drive employee satisfaction and retention, guest satisfaction through CORE improvement, and financial performance.
Strong planning, organizing, and follow-up skills.
Strong decision-making and conflict-resolution skills.
Demonstrated leadership behaviors, including coaching, team development, driving culture, problem-solving, communication, time management, task execution, and achieving results through others.
Ability to manage time effectively and meet objectives within specified time frames.
Dynamic, energetic, positive, proactive, self-starting approach and willingness to do what is right for the business.
Basic business math and accounting skills, with strong analytical and decision-making skills.

Nice To Haves

Some multi-unit experience.
Food Safety certification.

Responsibilities

Oversee the people, processes, and operations of 4–7 Taco Bell restaurants.
Coach, plan with, set goals for, and support restaurant managers, using success routines to improve performance.
Solve in-store problems, improve processes, set standards, and recognize and motivate managers and restaurant teams.
Establish and review unit-specific targets for guest service, margin improvement, and employee satisfaction.
Maintain company standards for food safety, products, and facilities; prioritize capital spending for facility needs.
Introduce and reinforce company products and initiatives, and select, train, develop, and motivate managerial employees.
Perform hands-on restaurant operations as necessary to train new managers, respond to serious guest service needs, and model appropriate skills and behaviors.
Identify and prioritize root causes of restaurant performance gaps and ensure management teams follow through on improvement actions.
Spend approximately 80% of working time in restaurants.
Recruit and equip strong operators, maintain a bench of managers, and lead by example in keeping with Taco Bell principles.
Oversee employee performance management, including feedback, appraisals, training, development planning, and dispute resolution.
Provide restaurant general managers with direct feedback on system and procedure execution during visits.
Resolve serious customer issues, train managers to meet service standards, and address root causes of customer complaints with systematic solutions.
Conduct restaurant audits with restaurant general managers and provide objective feedback on performance standards.
Observe food safety practices and follow up on audit results; monitor and coach management teams on speed-of-service targets.
Prioritize store capital expenditure requests, establish vendor relationships, and coordinate facility or equipment upgrades and replacements.
Analyze sales, labor, inventory, and controllable expenses, and coach managers on corrective actions to achieve sales and margin goals.
Collaborate with managers to grow sales over the previous year's results.
Develop unit-specific annual operating plans and budgets with restaurant general managers and senior management.
Train and mentor managers in financial analysis and profitability, food preparation, and order fulfillment standards.
Develop and update an area human resources plan to forecast staffing needs and build management bench strength.
Assist with selection, orientation, and onboarding of restaurant-level managers.
Validate Shift Leader certifications through skill observations and review management and crew schedules for compliance with standards.
Communicate expectations, performance levels, and training experiences through weekly area-wide meetings.
Maintain access to crew members and shift leaders, hold regular one-on-one meetings, and resolve employee complaints.
Ensure fair treatment and compliance with workplace regulations; recognize strong performance and address root causes of high turnover.