Area Coach

Legacy Restaurant Group • Salina, KS

11d • Onsite

About The Position

The Area Coach provides leadership, oversight, and management for an area of 4–7 restaurants, ideally 6. The role is accountable for restaurant management teams’ performance, including review and accountability for profit and loss (P&L). It coaches and supports Operating Partners in talent management, employee relations, and retention. This is a salaried field position with regular restaurant visits and local travel of up to 50%.

Requirements

• Bachelor’s degree in a related discipline or at least four years of work experience performing substantially similar essential functions.
• Effective communication and interpersonal skills, including the ability to build strong relationships across the organization.
• Ability to lead, influence, and develop organizational capability and achieve results with diverse stakeholders.
• Strategic thinking and ability to lead growth and change initiatives.
• Operating skills, financial and marketing acumen, and coaching and communication skills.
• Self-motivated, results-oriented, customer-focused team player who takes ownership and accountability for performance.
• High energy and ability to respond quickly and decisively while holding others accountable.
• At least 18 years of age and a valid driver’s license.
• High integrity, discretion, and professionalism.
• Subject matter expertise and exceptional knowledge of Wendy’s and LRG operating systems, marketing, SMG, and accounting tools and resources, with ability to teach and coach them.
• Adaptability in managing day-to-day challenges, multiple demands, shifting priorities, and rapid change.
• Flexibility and resilience when facing constraints, frustration, or adversity.
• Strong organizational, problem-solving, and analytical skills, including ability to manage priorities, workflow, and multiple processes simultaneously.
• Change management skills and ability to guide team members through change to achieve business results.
• Basic proficiency with Microsoft Word, Excel, and email.
• Ability to handle confidential and sensitive information with discretion and tact.
• Willingness and ability to travel locally up to 50%.

Responsibilities

• Lead, manage, and direct restaurant management teams to achieve company sales targets and business goals.
• Review restaurant P&Ls and financial metrics, including sales, traffic, food costs, and labor costs; hold Operating Partners accountable for sales and profit targets.
• Manage P&L for assigned restaurants, analyze results, and recommend improvements.
• Analyze underperforming restaurants and work with the Director of Operations and Operating Partners to prepare and execute action plans.
• Monitor risk management metrics such as cash variance, coupons, voids, and refunds; identify root causes and take action to minimize loss.
• Share expertise in brand and LRG operating systems and assessments, and ensure Operating Partners are trained in required assessments.
• Provide ongoing formal and informal feedback to support Operating Partners and Area Coaches in achieving company goals.
• Execute Area Coaches Success Routines.
• Visit restaurants regularly during peak business days and dayparts to validate operating systems and standards for Quality, Service, Cleanliness, Safety, Security, and Food Safety; provide coaching and counseling as needed.
• Meet staffing targets and collaborate with the Director of Operations and People Solutions on staffing plans.
• Oversee and collaborate on staff training, development, and growth, including onboarding, development plans, bench planning, training restaurant certification, and the Manager in Training program.
• Ensure national and local marketing, merchandising, point-of-purchase materials, and collateral are used as intended.
• Lead rollout and integration of Legacy and brand-led initiatives, ensuring programs and training are prioritized and executed accurately and on time.
• Build productive partnerships with brand liaisons.
• May assist with plans for opening new restaurants and reopening Image Activation restaurants.
• Work with the Facility Manager or IT Manager as needed to ensure restaurant facilities, equipment, and IT tools are in good working condition.

Benefits

• 401(k) with company matching opportunities
• Health, dental, and vision benefit options
• Employee discounts
• Paid time off
• Paid training
• Monthly cell phone allowance
• Vehicle allowance
• Opportunity for growth
• Bonus opportunities
• $5,000 sign-on bonus for eligible applicants who are current multi-unit managers in the food industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager