Area Coach

Wendy's (Legacy Restaurant Group, LLC)•Salina, KS

13d•$75,000 - $100,000

About The Position

The Area Coach provides overall leadership, oversight, and management for an area of 4–7 restaurants, ideally 6. The role is accountable for restaurant management teams’ performance, including analysis of and accountability for their profit and loss (P&L). The Area Coach coaches and supports Operating Partners in talent management, employee relations, and employee retention. The position leads restaurant management teams toward company sales targets and business goals; reviews financial and risk metrics; identifies and addresses underperformance; and ensures operating systems, brand standards, training, staffing, marketing initiatives, and assessments are executed effectively. The Area Coach visits restaurants regularly, including during peak business days and dayparts, and works with operations, people, facilities, and IT leaders as needed. The role is field-based, with most work time spent in restaurants and local travel of up to 50%.

Requirements

Bachelor’s degree in a related discipline or at least four years of work experience performing substantially similar essential functions.
Effective communication and interpersonal skills, including the ability to understand, respond to, and build strong relationships across the organization.
Ability to lead, influence, and develop organizational capability and achieve results with diverse stakeholders.
Ability to establish and build effective relationships across the organization.
Strategic thinking capabilities and ability to lead growth and change initiatives.
Proven operating skills and financial and marketing acumen.
Established influencing, coaching, and communication skills; ability to engage and motivate others.
Self-motivated, results-oriented, customer-focused team player who takes accountability and ownership of performance.
High energy and ability to react quickly and decisively while holding others accountable.
At least 18 years of age and possession of a valid driver’s license.
High integrity, discretion, and professionalism.
Expertise and exceptional knowledge of Wendy’s and LRG operating systems, marketing, SMG, and accounting tools and resources, with the ability to teach and coach others.
Adaptability in managing day-to-day challenges, multiple demands, shifting priorities, and rapid change.
Flexibility and resilience in the face of constraints, frustrations, or adversity.
Strong organizational, problem-solving, and analytical skills, including the ability to manage priorities, workflow, and multiple processes simultaneously.
Change-management skills and ability to guide team members through change to achieve business results.
Basic proficiency using Microsoft Word, Excel, and email.
Ability to handle confidential and sensitive information with discretion and tact.
Willingness and ability to travel locally up to 50%.

Responsibilities

Provide leadership, management, and direction to restaurant management teams to achieve company sales targets and business goals.
Review restaurant P&L and financial metrics, including sales, traffic, food costs, and labor costs, and hold Operating Partners accountable for sales and profit targets.
Manage P&L for assigned restaurants, analyze results, and propose improvement recommendations.
Analyze underperforming restaurants and work with the Director of Operations and Operating Partners to prepare and execute action plans.
Monitor risk management metrics such as cash variance, coupons, voids, and refunds; identify root causes and take action to minimize loss.
Share expertise in brand and LRG operating systems and assessments, and ensure Operating Partners are trained in required periodic assessments.
Plan and deliver ongoing formal and informal feedback to support Operating Partners and Area Coaches in achieving company goals and objectives.
Execute Area Coaches Success Routines.
Conduct regular restaurant visits during peak business days and dayparts to validate operating systems, Quality, Service, Cleanliness, Safety, Security, and Food Safety, and provide coaching and counseling as needed.
Meet staffing targets and collaborate with the Director of Operations and People Solutions to develop and execute staffing plans.
Oversee and collaborate on effective staff training, development, and growth.
Ensure consistent execution of new-hire orientation and onboarding.
Co-create restaurant-specific development plans and follow up on execution of goals.
Complete bench planning to identify and develop existing talent.
Identify and develop Operating Partners to become certified training restaurants, and work with certified restaurants to maintain requirements and certification.
Ensure effective execution of the Manager in Training (MIT) program.
Ensure national and local marketing, merchandising point-of-purchase materials, and collateral are used as intended.
Lead rollout and integration of Legacy- and brand-led initiatives, ensuring programs and training are prioritized and executed accurately and on time.
Build productive partnerships with brand liaisons.
Assist, as needed, with plans for opening new restaurants and reopening Image Activation restaurants.
Work with the Facility Manager and IT Manager as needed to ensure restaurant facilities, equipment, and IT tools are in good working condition.

Benefits

401(k) with company matching opportunities
Health, dental, and vision benefit options
Employee discounts
Paid time off
Paid training
Monthly cell phone allowance
Vehicle allowance
Opportunity for growth
$5,000 sign-on bonus for eligible applicants who are current multi-unit managers in the food industry
Bonus opportunities