Area Coach

KFC•San Juan Capistrano, CA

23d

About The Position

The Area Restaurant Leader (Area Coach) oversees a group of KFC restaurants and drives operational excellence, financial performance, and people development. The role serves as the direct link between the Director of Operations and store-level management, ensuring consistent execution, leadership accountability, and team culture.

Responsibilities

Oversee daily operations for assigned restaurants and ensure adherence to KFC standards.
Verify that restaurants meet expectations for service speed, cleanliness, food safety, and guest satisfaction.
Conduct weekly store visits and performance evaluations, provide coaching feedback, and provide schedules weekly.
Train and support Restaurant General Managers (RGMs) in leadership skills, labor control, and effective scheduling.
Identify future leaders and implement development plans for Shift Supervisors and Assistant Managers.
Conduct one-on-one meetings with RGMs to review key metrics and individual performance.
Analyze weekly sales, labor, and food cost reports to identify variances.
Collaborate with RGMs on action plans to improve profitability and reduce waste.
Monitor inventory accuracy, ordering practices, and cash-handling compliance.
Ensure all restaurants are ROCC-ready at all times.
Validate checklists, training logs, and brand certification completion.
Follow up on inspection results and ensure corrective actions are completed within deadlines.
Confirm RGM schedules weekly and validate appropriate labor deployment.
Escalate major issues or violations to the Director of Operations.
Support company initiatives, including promotions, training rollouts, and safety campaigns.
Ensure compliance with labor laws, HR policies, and brand certification standards.
Submit weekly performance summaries for assigned stores.
Maintain and track corrective actions, training completions, and certification timelines.