Area Coach

Desert De Oro Foods Inc - Taco Bell•Lovington, NM

16d

About The Position

An Area Coach leads the performance of multiple restaurants by developing strong leaders, driving operational excellence, and ensuring consistent execution of brand standards. The role partners closely with Restaurant General Managers to improve guest experience, profitability, and team engagement while maintaining food safety and company standards. The Area Coach recruits and retains high-performing leaders, develops talent through coaching and structured plans, builds leadership pipelines, and fosters accountability, inclusion, and engagement. The role also drives customer-focused service, analyzes customer feedback, audits restaurants with General Managers, ensures food safety and quality compliance, and monitors Speed with Service performance.

Requirements

Exceptional interpersonal, communication, and relationship-building skills.
Proven ability to design and execute recruiting strategies, including social media campaigns, community partnerships, pipeline development, and employer branding.
Experience creating and facilitating training programs for employers and managers.
Strong analytical and problem-solving skills.
Strong leadership skills.
Undergraduate degree or equivalent industry experience.
Must pass a background check criterion.
3–5 years of successful, high-sales-volume operational management experience in the Quick Service Restaurant industry or a retail environment.

Responsibilities

Recruit, select, and retain high-performing Restaurant General Managers and leadership teams.
Develop talent through ongoing coaching, feedback, and structured development plans.
Build bench strength by identifying and preparing future leaders for advancement.
Create a culture of accountability, inclusion, and engagement across all restaurants.
Model effective customer issue resolution and train managers to meet or exceed customer service standards.
Analyze customer feedback to identify trends and drive improvements.
Drive consistent execution of brand standards for an excellent guest experience.
Partner with Restaurant General Managers to audit restaurants and align service standards.
Ensure consistent food safety and quality compliance.
Monitor Speed with Service (SWS) and coach teams to meet targets.