Arcade (Amusement) Associate

Round One Entertainment • Grapevine, TX

5d

About The Position

The Arcade (Amusement) Associate engages customers during assigned shifts, helps maintain amusement game inventory, and keeps games and counters clean and attractive. The associate responds politely and promptly to customer requests and answers phone calls for general inquiries. The role also includes performing special projects and other miscellaneous duties assigned by management.

Additional duties include enforcing alcohol and age restrictions according to company policies, following lost-and-found procedures, looking for more efficient and cost-effective department processes, maintaining confidentiality of company policies and procedures, and keeping the work area clean and safe.

The position is based in a bowling center/arcade environment with high levels of noise, dust, and activity; the noise level is usually loud. The role involves regular bending, stretching, twisting, climbing, and mobility in small spaces, as well as standing and walking for extended periods without breaks during busy times. Handling, feeling, reaching, and lifting or moving up to 100 pounds with assistance are also required. A high school diploma or GED is required. One to two years of hospitality or retail experience is required; weekend and night-shift availability is preferred.

Requirements

• High school diploma or GED.
• One to two years of experience in a hospitality or retail environment.

Nice To Haves

• Availability for weekend and night shifts is preferred.

Responsibilities

• Engage customers during assigned shifts to determine whether their needs are met.
• Maintain inventory levels in amusement games.
• Keep games and counters clean and visibly attractive to customers.
• Respond promptly and politely to customer requests with a friendly demeanor.
• Answer phone calls for general inquiries.
• Perform special projects and other miscellaneous duties assigned by management.
• Conduct alcohol and age-restriction control in accordance with company policies.
• Conduct lost-and-found procedures according to company policies.
• Seek improvements to department work processes, including more efficient and less expensive methods.
• Maintain confidentiality of company policies and procedures.
• Maintain a clean and safe working area.

Benefits

• One hour per week to play non-prize arcade games.
• 90 minutes of bowling per week, including shoes.
• One hour of karaoke or billiards per week.
• 50% discount on food items per working shift.
• One complimentary beverage per working shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED