Arcade Associate

Round One Entertainment•Aurora, IL

About The Position

The Arcade Associate works in a bowling center and arcade, engaging customers during assigned shifts, responding to requests in a friendly and polite manner, and helping maintain amusement games and counters. The role also answers general inquiry phone calls and may perform special projects or other duties assigned by management. Applicants must hold a High School Diploma or GED. One to two years of hospitality or retail experience is required. Open availability, especially for opening and closing shifts, is preferred. The work environment is typically loud, with high levels of noise, dust, and activity. The position involves frequent movement and physical work, including standing and walking for extended periods during busy times and lifting or moving up to 100 pounds with assistance.

Requirements

  • High School Diploma or GED.
  • One to two years of experience in a hospitality or retail environment.
  • Ability to bend, stretch, twist, climb, and move flexibly in small spaces.
  • Ability to stand and walk for extended periods without breaks during busy times.
  • Ability to handle and feel objects and reach with hands and arms.
  • Ability to lift and/or move up to 100 pounds with assistance.

Nice To Haves

  • Open availability, especially for opening and closing shifts.
  • Interest in video games, bowling, or karaoke.
  • Friendly and outgoing manner; enjoyment of working around people in a fun environment.

Responsibilities

  • Engage customers during assigned shifts to determine whether their needs are being met.
  • Maintain inventory levels in amusement games.
  • Keep games and counters clean and visibly attractive to customers.
  • Respond to customer requests responsively, politely, and with a friendly demeanor.
  • Answer phone calls for general inquiries.
  • Perform special projects and other miscellaneous duties as assigned by management.
  • Conduct alcohol and age-restriction control according to company policies.
  • Follow company lost-and-found procedures.
  • Seek improvements to department work processes, including more efficient or less expensive methods.
  • Comply with and maintain the confidentiality of company policies and procedures.
  • Maintain a clean and safe working area.

Benefits

  • One hour per week to play non-prize arcade games.
  • 90 minutes of bowling per week, including shoes.
  • One hour of karaoke or billiards per week.
  • 50% discount on food items per working shift.
  • One complimentary beverage per working shift.
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