Arcade Customer Service Associate

Round One Entertainment•Moreno Valley, CA

23h

About The Position

The Arcade Customer Service Associate engages with customers during assigned shifts to help ensure their needs are met, responds politely and in a friendly manner to requests, and answers general inquiry calls. The role also includes maintaining amusement-game inventory and keeping games and counters clean and attractive. Additional duties may be assigned by management. This is a part-time position for 20–25 hours per week, with availability required for weekends (Friday through Sunday) or closing shifts. The facility operates from 10 a.m. to 2 a.m. every day, including holidays. Wage is $18–$19.75.

Requirements

High school diploma or GED is required.
Availability to work weekends (Friday, Saturday, and Sunday) or closing shifts is required.
Ability to bend, stretch, twist, climb, and move flexibly in small spaces.
Ability to stand and walk for extended periods without breaks during busy times.
Ability to use hands and fingers to handle, feel, and reach with hands and arms.
Ability to lift and/or move up to 100 pounds with assistance.

Nice To Haves

One to two years of experience in a hospitality or retail environment is preferred.

Responsibilities

Engage customers during assigned shifts to determine whether their needs are met.
Maintain inventory levels in amusement games.
Keep games and counters clean and visibly attractive to customers.
Respond to customer requests responsively, politely, and with a friendly demeanor.
Answer phone calls for general inquiries.
Perform special projects and other miscellaneous duties assigned by management.
Conduct alcohol and age-restriction control in accordance with company policies.
Conduct lost-and-found procedures in accordance with company policies.
Seek constant improvement and more efficient, less expensive department work processes.
Comply with and maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.