ARC Sales and Production Associate

The Salvation Army Eastern Territory•Lancaster, PA

About The Position

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to perform a wide variety of duties in a production store and production area. The associate helps maintain an orderly, pleasant, and hospitable workplace while supporting customer relationships and store operations. The role also supports the work therapy program by providing beneficiaries with an example of professional conduct and work habits, and supervision as directed by a supervisor. Duties may include cashiering and sales-floor work; sorting, hanging, tagging, pricing, and running clothing; processing bric-a-brac, shoes and accessories, domestics, books, records, toys, furniture, and electrical goods; and accepting donations and maintaining store facilities. Employees must handle merchandise and donations carefully, follow applicable operating and cash-handling policies, and report safety issues and other incidents to management. Other duties may be assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.

Requirements

Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
Excellent customer service skills.
Ability to understand and follow directions.
Ability to stand for long periods of time.
Ability to lift 50 pounds.
Able to lift 100 pounds, as stated in the Donations/Maintenance duties.

Responsibilities

Help create a pleasant and hospitable work environment and maintain good customer relationships.
Assist with store operations and serve customers courteously and efficiently.
Handle donations carefully and treat donors respectfully and courteously.
Handle merchandise as directed, maintaining proper categories and colorization.
Keep the store sufficiently stocked and ragged out according to the applicable ARC Rag Out Calendar.
Assist with cleaning and general maintenance of store property; maintain a clean, clutter-free work area.
Report theft, customer complaints, injuries, unsafe equipment, and unsafe conditions to management immediately.
Comply with the Guide to Thrift Store & Donation Center Operations manual.
Support the work therapy program by modeling professional conduct and work habits and providing supervision as directed.
Follow cash-handling and security standards for register operations, daily sales reports, and bank deposits.
Sort, price, stock, display, and rag out merchandise; return fitting-room merchandise to racks in the proper category and color code.
Answer telephone calls efficiently and professionally.
Sort at least 300 store-quality garments per hour by department when assigned as a sorter.
Hang and ticket at least 225 clothing pieces per hour on the correct hanger type, by department and category, when assigned as a hanger/tagger.
Price at least 250 garments per hour based on style, quality, and condition, and maintain knowledge of name-brand merchandise and value.
Place at least 225 garments per hour on the sales floor on the proper rack by department, category, and color order when assigned as a runner.
Sort, clean, ticket, price, and organize assigned merchandise categories, including bric-a-brac, shoes and accessories, domestics, books, records, toys, furniture, and electrical goods.
Process at least 25 pieces or sets per hour of shoes, accessories, or domestics when assigned to those areas.
Sort, clean, and test electrical and furniture donations as required; ticket and price items, mark down furniture according to policy, and maintain merchandise in the required order.
Maintain the cleanliness of the sales floor, bathrooms, entrance, windows, sidewalks, parking areas, and donation facilities.
Accept, receive, and receipt donations according to policy; safeguard donated materials and assigned equipment and maintain a steady flow of donations to the sorting table.
Assist with ragging out the sales floor, bale ragouts and trash as required, and perform lawn and garden work as needed.
Perform other duties as assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.