ARC Sales and Production Associate

The Salvation Army Eastern Territory•Lower Paxton Township, PA

About The Position

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to perform a wide variety of duties in a production store and production area. The associate helps maintain an orderly, pleasant, and hospitable work environment and sustain customer relationships. The role supports the Adult Rehabilitation Centers’ work therapy program by modeling professional conduct and work habits and providing supervision as directed. Duties may be assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator. Depending on assigned area, duties may include customer service and cashiering; sorting, pricing, hanging, tagging, stocking, and arranging merchandise; processing donations; maintaining displays and clothing racks; testing and pricing furniture and electrical items; and cleaning and maintaining store and donation facilities. Associates must follow store operating and cash-handling policies and report theft, complaints, injuries, unsafe equipment, or unsafe conditions to management.

Requirements

Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
Excellent customer service skills.
Ability to understand and follow directions.
Ability to stand for long periods of time.
Ability to lift 50 pounds.
Ability to lift 100 pounds (listed under Donations/Maintenance duties).

Responsibilities

Help create a pleasant and hospitable work environment and maintain good customer relationships.
Assist with store operations and serve customers courteously and efficiently.
Handle donations with care and treat donors with respect and courtesy.
Handle, sort, categorize, price, ticket, stock, and display merchandise as directed, maintaining required categories, colorization, and order.
Keep the store sufficiently stocked and ragged out in accordance with the applicable ARC Rag Out Calendar.
Clean and perform general maintenance of store property and maintain a clean, clutter-free work area.
Immediately report theft, customer complaints, injuries, and unsafe equipment or conditions to management.
Comply with the Guide to Thrift Store & Donation Center Operations manual and applicable cash-handling and security standards.
Support the work therapy program by providing beneficiaries an example of professional conduct and work habits, and supervision as directed.
For cashier and sales-floor work, follow cash-handling and security standards for register operations, daily sales reports, and bank deposits; sort, price, stock, and rag out merchandise; return fitting-room merchandise to racks in the proper category and color code; maintain displays; and answer telephone calls professionally.
For sorting work, sort at least 300 store-quality garments per hour by department, and assist with moving donations, hanging merchandise, and running clothing racks as needed.
For hanger/tagger work, hang and ticket at least 225 clothing pieces per hour on rolling racks, using the correct hanger type and department and category organization; assist with moving donations, sorting, and running racks as needed.
For pricer work, price at least 250 garments per hour based on style, quality, and condition; maintain knowledge of name-brand merchandise and value; and assist with moving donations, ticketing, and running racks as needed.
For runner work, move at least 225 garments per hour from the production room to the sales floor on the proper rack by department, category, and color; straighten and maintain assigned racks; and rag out merchandise according to the calendar.
For bric-a-brac work, sort and clean saleable miscellaneous donations, ticket and assign fair market prices, place and maintain merchandise in the required order, and rag out merchandise according to the calendar.
For shoes and accessories work, sort and clean saleable shoes, handbags, and accessories; ticket and assign fair market prices; process at least 25 pieces or sets per hour; maintain merchandise in the required order; and rag out merchandise according to the calendar.
For domestics work, sort and measure saleable linen items as required; ticket and assign fair market prices; process at least 25 pieces or sets per hour; maintain merchandise in the required order; and rag out merchandise according to the calendar.
For books, records, and toys work, sort and clean saleable merchandise, ticket and assign fair market prices according to established policies, maintain merchandise in the required order, and rag out merchandise according to the calendar.
For furniture and electrical work, sort, clean, and test donations as required; ticket electrical merchandise as sold as is and assign fair market prices; complete furniture tickets and record required information; maintain merchandise in the required order; mark down furniture according to policy; and rag out merchandise according to the calendar.
For donations and maintenance work, clean the sales floor, bathrooms, entry, windows, sidewalks, and parking areas daily; accept, receive, and receipt donations according to policy while providing courteous service; maintain donation facilities; safeguard donated materials and assigned equipment; keep donations flowing to the sorting table; assist with ragging out the sales floor; bale ragouts and trash; and perform lawn and garden work as needed.
Perform other duties as assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.