ARC Sales and Production Associate

The Salvation Army•Lancaster, PA

About The Position

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to perform a wide variety of duties in the store and production area. The associate helps maintain an orderly, pleasant, and hospitable work environment, serves customers and donors, handles merchandise and donations, and supports store operations and the Adult Rehabilitation Centers’ work therapy program. The role provides beneficiaries with an example of professional conduct and work habits, as well as supervision when directed. Duties may vary across cashier/sales floor, sorting, hanging and tagging, pricing, running merchandise, specialty merchandise departments, donations, and maintenance.

Requirements

Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
Excellent customer service skills.
Ability to understand and follow directions.
Ability to stand for long periods of time.
Ability to lift 50 pounds.
Ability to lift 100 pounds, as stated in the Donations/Maintenance duties.

Responsibilities

Help create a pleasant and hospitable work environment and maintain good customer relationships.
Assist with store operations and serve customers courteously and efficiently.
Handle donations carefully and treat donors with respect and courtesy.
Handle, sort, price, stock, display, and arrange merchandise according to applicable categories, color codes, and procedures.
Keep the store sufficiently stocked and rag out merchandise according to the applicable ARC Rag Out Calendar.
Clean and maintain the store, sales floor, donation facilities, and assigned work areas.
Report theft, customer complaints, injuries, and unsafe equipment or conditions to management immediately.
Comply with the Guide to Thrift Store & Donation Center Operations manual and applicable cash-handling and security standards.
Operate the cash register and assist with daily sales reports and bank deposits as required.
Answer telephone calls in an efficient, friendly, and professional manner.
Meet the stated processing rates for assigned duties, including sorting, hanging and ticketing, pricing, running, or processing merchandise.
Sort and clean saleable merchandise, including clothing, shoes, accessories, linens, books, records, toys, furniture, and electrical items, as assigned.
Test electrical and furniture donations as required and ticket items according to policy.
Receive, receipt, and safeguard donated materials and assigned equipment; maintain a steady flow of donations to the sorting table.
Bale ragouts and trash as required, and perform lawn and garden work as needed.
Support the work therapy program by modeling professional conduct and work habits and providing supervision as directed.
Perform other duties assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, or Administrator.