ARC Sales and Production Associate

The Salvation Army Eastern Territory•Springettsbury Township, PA

About The Position

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to perform a wide variety of duties in a production store and production area. The associate helps maintain an orderly, pleasant, and hospitable work environment and positive customer relationships. The role supports the Adult Rehabilitation Centers’ work therapy program by providing beneficiaries with an example of professional conduct and work habits, as well as supervision when directed. Duties may vary and may include store operations, cashiering and sales-floor work, sorting, hanging, pricing, and running merchandise, processing donated goods, and cleaning and maintaining store property. Other duties may be assigned by the immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.

Requirements

Ability to speak and understand English to communicate effectively with supervisors, employees, beneficiaries, and customers.
Excellent customer service skills.
Ability to understand and follow directions.
Ability to stand for long periods of time.
Ability to lift 50 pounds.
The Donations/Maintenance duties specify ability to lift 100 pounds.

Responsibilities

Help create a pleasant and hospitable work environment and maintain good customer relationships.
Assist with store operations and serve customers courteously and efficiently.
Handle donations with care and treat donors respectfully and courteously.
Handle merchandise as directed, maintaining proper categories and colorization.
Keep the store sufficiently stocked and ragged out according to the applicable ARC Rag Out Calendar.
Clean and perform general maintenance of store property, keeping work areas clean and clutter-free.
Promptly report theft, customer complaints, injuries, unsafe equipment, and unsafe conditions to management.
Follow the Guide to Thrift Store & Donation Center Operations manual.
Support the work therapy program by modeling professional conduct and work habits and providing supervision as directed.
Follow cash-handling and security standards for register operations, sales reports, and bank deposits.
Sort, price, stock, display, and rag out merchandise as assigned; restock fitting-room merchandise and maintain displays.
Answer telephone calls in an efficient, friendly, and professional manner.
Sort at least 300 store-quality garments per hour by department when assigned as a sorter.
Hang and ticket at least 225 clothing pieces per hour on appropriate hangers and racks when assigned as a hanger/tagger.
Price at least 250 garments per hour according to style, quality, and condition; learn name-brand merchandise and values.
Move at least 225 garments per hour from the production room to the sales floor on the proper racks, departments, categories, and color order when assigned as a runner.
Sort, clean, ticket, price, process, and maintain assigned merchandise categories, including bric-a-brac, shoes and accessories, domestics, books, records, toys, furniture, and electrical goods.
Sort, clean, and test electrical and furniture donations as required; ticket items and mark down furniture according to policy.
Maintain cleanliness of the sales floor, bathrooms, entry, windows, sidewalks, parking areas, and donation facilities.
Accept, receive, and receipt donated materials according to policy; safeguard donated materials and assigned equipment.
Maintain a steady flow of donations to the sorting table, assist with sales-floor ragging, and bale ragouts and trash as required.
Perform lawn and garden work as needed.
Perform other duties as assigned by supervisory staff or the Administrator.