Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

5d • Onsite

About The Position

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to work on-site in Sofia, Bulgaria. The role is in the Customer Support Services industry and involves providing customer support to clients through phone, email, and chat. The agent will resolve inquiries, provide accurate information about services and policies, document interactions, update customer accounts, and collaborate with international teams to improve communication workflows. The role operates in a fast-paced support environment and requires meeting performance metrics and service-level agreements.

Requirements

• Native or fluent Arabic, spoken and written.
• Strong command of English for internal company communication.
• Proven experience or a strong interest in the Customer Support Services sector.
• Excellent problem-solving skills and a customer-centric mindset.
• Eligibility to work in Bulgaria.
• A positive, professional attitude toward working on-site in Sofia.

Responsibilities

• Deliver customer support to clients via phone, email, and chat.
• Resolve inquiries efficiently and professionally to maintain high customer satisfaction.
• Provide accurate information about services and policies.
• Document customer interactions and update customer accounts in the database.
• Collaborate with international teams to optimize communication workflows.
• Meet performance metrics for Arabic-speaking customer support roles.
• Ensure service-level agreements are met in a fast-paced support environment.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support for documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed