Appointment Scheduling Specialist – Women’s Care Clinic – Full-Time, Days
About The Position
The Appointment Scheduling Specialist works at the Women’s Care Clinic at 1615 Hospital Parkway, Suite 100, Bedford, Texas. This is a full-time, 40-hour-per-week role scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. The clinic is described as a fast-paced, high-volume environment with strong teamwork and collaboration, focused on making healthcare more accessible, integrated, and reliable. The specialist delivers care to patients using the Appointment Scheduling Specialist Process. The role schedules inpatient and outpatient surgeries, medical procedures, tests, studies, and referral appointments; answers calls and schedules patient appointments; conducts patient pre-certification to help ensure coverage; and communicates appointment and procedure instructions. The specialist may collect copays or coinsurance and gathers insurance and personal information. Positive, professional customer service is expected in contacts with patients, staff, and visitors.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- Good communication skills.
- Strong work ethic and a high level of professionalism.
- Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.
Nice To Haves
- Two years of related experience in a healthcare environment is strongly preferred.
Responsibilities
- Deliver care to patients utilizing the Appointment Scheduling Specialist Process.
- Schedule inpatient and outpatient surgeries, medical procedures, tests, and studies ordered by physicians.
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients about appointments and instructions for procedures and tests.
- May collect copays or coinsurance and gather insurance information and patient personal data.
- Demonstrate positive, professional customer service in contacts with patients, staff, and visitors.
- Perform other duties as assigned.
Benefits
- 401(k)
- Paid time off (PTO)
- Medical benefits
- Dental benefits
- Paid parental leave
- Flexible spending
- Tuition reimbursement
- Student Loan Repayment Program
- Opportunities for growth
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
