Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Rockwall, TX

4d•Onsite

About The Position

The Appointment Scheduling Specialist works in the Heart & Vascular Specialists Clinic at 3142 Horizon Road, Rockwall, Texas. This is a full-time position, 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m., with travel to surrounding clinics as needed; mileage reimbursement is provided. The position supports a fast-paced, multi-provider clinic and involves patient check-in and check-out, appointment and procedure scheduling, insurance verification, patient estimates, and patient pre-certification. The specialist communicates appointment and procedure instructions, gathers insurance and personal information, may collect patient fees, and provides professional, compassionate customer service to patients, staff, and visitors. Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners, and physician assistants working at more than 240 offices throughout the DFW Metroplex. The organization describes a collaborative, supportive, inclusive, people-first culture with opportunities for growth.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Good communication skills.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Two years of related experience in a medical provider clinic (strongly preferred).
Bilingual in English and Spanish (strongly preferred).

Responsibilities

Deliver care to patients utilizing the Appointment Scheduling Specialist Process.
Schedule inpatient and outpatient surgeries, medical procedures, tests, and studies ordered by physicians.
Answer phone calls and schedule patient appointments.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate with patients about appointments and instructions for procedures and tests.
Collect fees such as co-pays or co-insurance when applicable.
Gather insurance information and patient personal data.
Check patients in and out.
Verify insurance and create patient estimates.
Confirm and schedule appointments.
Provide positive, professional customer service in contacts with patients, staff, and visitors.
Perform other duties as assigned.