Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days
About The Position
The Appointment Scheduling Specialist works at the Heart & Vascular Specialists Clinic at 8440 Walnut Hill Lane, Suite 400, Dallas, Texas. This is a full-time, 40-hour-per-week role, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The clinic is a fast-paced, high-volume environment handling inbound and outbound calls, with an emphasis on teamwork, collaboration, compassion, and empathy. The team works toward making healthcare more accessible, integrated, and reliable. The specialist answers calls and schedules patient appointments, tests, procedures, and referrals. The role includes conducting patient pre-certification to confirm coverage, communicating appointment and test or procedure instructions, gathering insurance and personal information, and potentially collecting co-pays or co-insurance. The specialist delivers care using the Appointment Scheduling Specialist Process and provides professional customer service to patients, staff, and visitors. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- Good communication skills.
- Strong work ethic and a high level of professionalism.
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- Ability to work in a fast-paced environment.
Nice To Haves
- Two years of healthcare experience in a clinical setting (strongly preferred).
- Medical scheduling experience in a call center (strongly preferred).
- Bilingual in English and Spanish (strongly preferred).
Responsibilities
- Deliver care to patients utilizing the Appointment Scheduling Specialist Process.
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate with patients regarding appointments and instructions for procedures and tests.
- May collect fees such as co-pays and co-insurance.
- Gather insurance information and patient personal data.
- Demonstrate positive, professional customer service in contacts with patients, staff, and visitors.
- Perform other duties as assigned.
Benefits
- 401(k)
- Paid time off (PTO)
- Medical benefits
- Dental benefits
- Paid parental leave
- Flexible spending account
- Tuition reimbursement
- Student Loan Repayment Program
- Opportunities for growth
- Supportive team environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
