Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days
About The Position
The Appointment Scheduling Specialist works at Texas Health Heart & Vascular Specialists Clinic in Dallas and delivers care to patients using the Appointment Scheduling Specialist Process. The role schedules inpatient and outpatient surgeries, medical procedures, tests, studies, and referral appointments. It also involves answering calls, conducting patient pre-certification to confirm coverage, communicating appointment and procedure instructions, collecting fees such as co-pays or co-insurance when applicable, and gathering insurance and personal information. The position travels to the Plano, Rockwall, and Sunnyvale clinics, with mileage reimbursement provided. The clinic provides comprehensive cardiovascular services through a team that includes four board-certified cardiologists. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Texas Health describes its workplace as supportive and team-oriented, with opportunities for growth.
Requirements
- High school diploma or equivalent.
- Strong customer service skills.
- Good communication skills.
- Strong work ethic and a high level of professionalism.
- Ability to handle multiple projects simultaneously in a fast-paced environment as a team player.
Nice To Haves
- Two years of related experience in a healthcare environment (strongly preferred).
- Bilingual in English and Spanish (preferred).
Responsibilities
- Deliver care to patients utilizing the Appointment Scheduling Specialist Process.
- Schedule inpatient and outpatient surgeries, medical procedures, tests, and studies ordered by physicians.
- Answer phone calls and schedule patient appointments.
- Conduct patient pre-certification to ensure coverage for appointments and medical care.
- Schedule tests, procedures, and referral appointments.
- Communicate appointment and procedure or test instructions to patients.
- Collect fees such as co-pays or co-insurance when applicable.
- Gather insurance information and patient personal data.
- Provide positive, professional customer service in contacts with patients, staff, and visitors.
- Perform other duties as assigned.
Benefits
- 401(k)
- Paid time off (PTO)
- Medical benefits
- Dental benefits
- Paid Parental Leave
- Flexible spending
- Tuition reimbursement
- Student Loan Repayment Program
- Mileage reimbursement for travel to other clinics
- Supportive team environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
