Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health•Rockwall, TX

3d•Onsite

About The Position

The Appointment Scheduling Specialist works in the Heart & Vascular Specialists Clinic at 3142 Horizon Road, Rockwall, Texas. This full-time, 40-hour-per-week position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with travel to surrounding clinics as needed (approximately 25%; mileage reimbursement is provided). The role supports a fast-paced, multi-provider clinic and involves front-office patient check-in and check-out, appointment scheduling, insurance verification, and preparing patient estimates. The clinic describes its environment as collaborative, educational, supportive, and focused on compassionate patient care. The specialist schedules inpatient and outpatient surgeries, medical procedures, tests, and studies; answers calls; conducts patient pre-certification; and coordinates referrals. The role also communicates appointment and procedure instructions, collects certain patient fees, and gathers insurance and personal information. Professional, positive customer service is expected in interactions with patients, staff, and visitors. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Strong customer-service skills.
Good communication skills.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Two years of related experience in a medical provider clinic (strongly preferred).
Bilingual in English and Spanish (strongly preferred).

Responsibilities

Check patients in and out.
Verify insurance and create patient estimates.
Confirm and schedule patient appointments.
Schedule inpatient and outpatient surgeries, medical procedures, tests, and studies for physicians.
Answer phone calls and schedule patient appointments.
Conduct patient pre-certification to confirm coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate appointment details and instructions for procedures and tests to patients.
Collect fees such as co-pays and co-insurance when applicable.
Gather insurance information and patient personal data.
Provide positive, professional customer service to patients, staff, and visitors.
Perform other duties as assigned.