Appointment Scheduler OB/GYN

Northeast OB/GYN•San Antonio, TX

About The Position

The Appointment Scheduler supports an OB/GYN practice by arranging patient appointments, registering new patients, managing scheduling-related tasks and reminders, and communicating with patients and clinical and administrative staff. The role uses the practice’s computer systems and Patient Portal to coordinate appointments with physician and clinician availability and patient preferences. It also handles insurance eligibility follow-up and mailed recall plans.

Requirements

High school diploma or General Equivalency Diploma (GED).
At least one year of experience as an appointment scheduler, preferably in a medical practice setting.
Experience using a computer system, software, mouse, keyboard, and intranet.
Typing speed of 30 words per minute.

Nice To Haves

Appointment-scheduling experience in a medical practice setting.

Responsibilities

Answer telephone calls promptly and use proper telephone etiquette.
Schedule appointments according to scheduling guidelines, either by phone or through the Patient Portal.
Use the computerized system to match physician or clinician availability with patients’ preferred appointment dates and times.
Review and respond promptly to Work Log Manager and EHR inbox tasks, including rescheduling patients because of schedule changes or blocks, patient requests, pregnancy outcomes, and multiple OB appointments.
Update Work Log Manager task status and document attempts to contact patients.
Register new patients and obtain required information, including name, date of birth, address, phone numbers, and insurance information.
Remind patients to bring their current insurance card and identification to appointments.
Advise patients, when applicable, to complete new-patient paperwork through the Patient Portal before their visit.
Enroll patients in the Patient Portal through the electronic computer system.
Download daily one-day and two-day appointment reminder calls and update the computer system for cancellations received through those calls.
Work insurance eligibility reports for non-eligible insurance plans and contact patients for updated insurance information or provide a private-pay quote.
Download and print labels or postcards and mail recall plans.
Communicate patient scheduling concerns or issues to physicians, clinicians, and other staff as needed.
Consult the Administrative Manager or Scheduling Coordinator about system problems.