Appointment Coordinator

Peachtree Orthopaedic Clinic•Atlanta, GA

108d

About The Position

The Appointment Coordinator works in Patient Services, Scheduling, and reports to the Patient Services Manager. The role answers incoming calls, provides information, and routes callers to the appropriate party. It coordinates patient appointments and pre-registration, and manages physician scheduling templates for Peachtree Orthopedics. The position has no supervisory responsibilities. It is classified as non-exempt. The employee regularly sits, handles or feels objects, and talks or hears; frequently reaches with hands and arms; and occasionally stands, walks, stoops, kneels, crouches, or crawls. The role may require occasionally lifting or moving up to 25 pounds and viewing and typing on computer screens for long periods. The work environment is usually quiet.

Requirements

High school diploma or general education degree (GED) required.
Minimum of two years of customer service experience required.
Knowledge of orthopedic terminology.
Physical ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

Experience as a customer care representative or in a call center within a medical office.
Familiarity with basic billing and clinical functions, administrative practices, and operational systems and procedures in a medical setting.
Familiarity with CPT, HCPCS, and ICD-10 codes and CMS regulations.
Understanding of medical terminology and knowledge of Medicare, managed care, and commercial insurance products and plans.
Knowledge of Electronic Medical Records (EMR) systems, preferably Athena database software.

Responsibilities

Answer incoming calls and direct them to the appropriate extensions.
Assist the scheduling team with daily questions arising from scheduling issues.
Cancel and reschedule entire clinics as necessary.
Pre-register new patients by obtaining required demographic and insurance information.
Schedule appointments across locations based on availability, location, time, physician, payor mix, and injury status.
Schedule MRI follow-up appointments.
Create and maintain weekly matrix and mod listings for Peachtree Orthopedics.
Build and maintain electronic physician templates.
Prepare a monthly calendar of provider schedules to confirm vacations, on-call schedules, and clinic availability.
Communicate with physicians and other clinical staff regarding schedule changes and conflicts.
Triage calls on on-call days and coordinate work-in appointments with clinical staff.
Contact clinics to notify them of same-day appointments and late patient arrivals.
Maintain individual and group voicemail and return internal and external calls in a timely manner.
Attend periodic meetings as required.
Assist the Call Center Supervisor and Director with special projects.
Assist with after-hours emergency scheduling operations as necessary.
Perform other duties as assigned.