Appointment Coordinator

DELLA AUTO GROUP•Town of Queensbury, NY

1d•$17 - $18•Onsite

About The Position

The Service Appointment Coordinator at DELLA Auto Group is a full-time, hourly sales position in the auto industry. The coordinator schedules service appointments for customers at the dealership’s service center and helps ensure efficient, satisfying customer service experiences. Compensation is paid weekly. The position offers health insurance, paid time off, and a company-matched 401(k) retirement plan.

Requirements

High school diploma or equivalent.
Previous customer service experience, preferably in the automotive industry.
Strong communication and interpersonal skills.
Organized and detail-oriented, with the ability to multitask.
Proficient computer skills and ability to learn new software systems.
Ability to work in a fast-paced environment and handle a high volume of phone calls.
Availability to work a flexible schedule, including evenings and weekends.

Responsibilities

Answer incoming calls and schedule service appointments for customers.
Maintain accurate, organized records of appointments and customer information.
Coordinate with service technicians and advisors to provide prompt, efficient service.
Follow up with customers to confirm appointments and address concerns or changes.
Monitor the service schedule, ensure appointments are completed on time, and communicate delays or issues to customers.
Upsell services and products based on vehicle needs and manufacturer recommendations.
Provide exceptional customer service and resolve complaints or issues promptly and professionally.
Assist with other tasks and projects as assigned by management.