Appointment Coordinator

Shriners Children's • Greenville, SC

1d

About The Position

The Surgery Scheduler / Appointment Coordinator coordinates all aspects of surgical scheduling for pediatric patients, collaborating with physicians, care managers, and external surgery centers. The role ensures accurate and timely scheduling of pre-operative and post-operative appointments, verifies insurance, manages arrival lists, and supports department operations and communication. It requires effective customer service, proficiency with scheduling software, and the ability to support patients and families throughout the surgical scheduling process.

This is a per diem position providing coverage as needed Monday through Friday, 6:00 AM–5:00 PM.

Requirements

• High school diploma or GED.
• Proficiency in MS Office Suite.

Nice To Haves

• Associate's degree.
• 1–3 years of administrative or scheduling experience in a healthcare setting.
• Proficiency in EMR systems; Epic preferred.
• Working proficiency in Spanish.

Responsibilities

• Communicate surgical dates, preparation instructions, and follow-up details to families and referring providers.
• Coordinate with care teams, physicians, and anesthesia to confirm availability and appropriate block utilization.
• Respond to scheduling inquiries and resolve conflicts in collaboration with clinic and surgery staff.
• Schedule surgical cases, pre-op and post-op visits, and related ancillary appointments using Epic or other EMR systems.
• Maintain current waitlists, appointment logs, and arrival lists.
• Verify and update patient demographics, insurance, referrals, and guardianship information.
• Prepare and distribute patient correspondence and surgery schedules in a timely and professional manner.
• Accurately enter surgical supply needs and notify staff of equipment coordination requirements.
• Provide backup support to registration and intake areas when necessary.
• Participate in ongoing training to maintain proficiency in scheduling systems and hospital protocols.
• Engage in departmental meetings, cross-training opportunities, and quality improvement initiatives to enhance workflow and patient experience.

What This Job Offers

• Education Level: High school or GED