Appointment Coordinator

Casey Volkswagen • Newport News, VA

6d

About The Position

Casey Volkswagen is seeking a Service Appointment Coordinator to schedule and manage customer service appointments at the dealership. The role supports a customer-focused automotive service team and requires strong communication and organizational skills, along with a friendly, welcoming demeanor. The coordinator contacts customers about recalls, vehicle status, and service satisfaction, and performs administrative duties.

The schedule varies between Monday and Saturday, 7 a.m. to 6 p.m., with no Sundays. Pay is $16.00–$20.00 per hour, depending on experience.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license and a clean driving record.
• Must be organized, customer service oriented, and a great team player.
• Must be able to work a flexible schedule, including Saturdays.

Nice To Haves

• Previous administrative experience is strongly preferred.
• Previous dealership experience is a plus.

Responsibilities

• Schedule and manage customer service appointments at the dealership.
• Contact customers concerning recalls, vehicle status, and satisfaction with service.
• Perform various administrative duties.

Benefits

• Medical coverage, including HDHP and PPO options
• Dental and vision insurance
• FSA, HSA, and LPFSA
• Prescription drug coverage
• Company-paid HealthJoy healthcare navigation tool
• Employee Assistance Program (EAP)
• Life insurance, with guaranteed-issue employee-paid coverage and employer-paid coverage upon eligibility
• Short- and long-term disability
• Legal resources coverage and ID protection
• Vacation and holidays
• 401(k) with employer contribution upon eligibility
• Discount memberships to OneLife and YMCA athletic facilities
• Employee referral bonus programs
• Employee parts and service discounts
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed