Appointment Coordinator I

Physicians East•Greenville, NC

8h•Onsite

About The Position

The Appointment Coordinator I supports an efficient and positive patient visit through knowledgeable, reliable, and courteous interactions. The role verifies and maintains accurate patient demographic and insurance information and performs office functions such as answering calls, scheduling appointments, greeting patients and family members, and collecting payments due at checkout. The coordinator works closely with care team members and contributes to smooth department operations. This is a full-time role at the Greenville Arlington location, Monday through Friday, between 7:30 a.m. and 6:00 p.m. Some late nights and overtime may be required. Weekend work is rare but may occasionally be necessary. The position is performed in an office environment and involves frequent contact with staff, patients, and the public. It reports to the Department Coordinator, Operations Supervisor, and Operations Manager, and has no supervisory responsibilities.

Requirements

High school diploma required.
At least one year of secretarial and/or call center experience; healthcare experience is preferred.
Experience in a medical office environment required.
Strong computer experience.
Strong team commitment, including meeting deadlines, punctuality, follow-through, and feedback.
High level of confidentiality, integrity, and initiative.
Ability to form positive, collaborative relationships with peers and physicians at all levels.
Exceptional interpersonal communication skills and ability to create a favorable impression with staff, patients, and the public.
Ability to begin work at 7:30 a.m. and work until 6:00 p.m.; some late nights are required.

Nice To Haves

Associate degree.
Healthcare secretarial or call center experience.

Responsibilities

Greet and assist patients, direct them at checkout, and help ensure prompt service at check-in and checkout.
Verify and enter accurate, up-to-date patient demographic and insurance information.
Collect patient balances, co-payments, and co-insurance at the time of service.
Manage an individual till, including cash, checks, and credit cards, and balance funds against encounter tickets and entered transactions.
Schedule, coordinate, cancel, and reschedule patient appointments, including annual wellness appointments as needed.
Answer patient phone calls and maintain professional, courteous interactions.
Relay necessary messages to staff using phone notes in Centricity.
Refer patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay current with insurance updates.
Keep forms and supplies current and ordered, and maintain a neat and orderly work area.
Work collaboratively with staff and patients to support smooth department operations.
Participate in in-service education, staff meetings, and continuing education programs to maintain technical knowledge.
Follow department and company policies and maintain confidentiality.
Attend safety classes and compliance training offered by Physicians East, P.A.
Enter patient referrals and send them to the appropriate staff to complete appointments.
Assist with other duties or projects as needed.