Appointment Coordinator I

Physicians East•Greenville, NC

7d•Onsite

About The Position

The Appointment Coordinator I supports patient visits through knowledgeable, reliable, and courteous interactions, while helping ensure accurate patient demographic and insurance information. The role works closely with care team members and performs office functions including answering patient calls, scheduling appointments, greeting and directing patients and family members, and collecting copayments or coinsurance at checkout. The position is based at the Greenville OB/GYN location and is performed in an office environment with frequent contact with staff, patients, and the public. It reports to the Department Coordinator, Operations Supervisor, and Operations Manager, and has no supervisory responsibilities.

Requirements

High school diploma required.
Experience in a medical office environment required.
At least one year of secretarial and/or call center experience; healthcare experience is preferred.
Strong computer experience.
Strong team commitment, including meeting deadlines, punctuality, follow-through, and feedback.
High level of confidentiality, integrity, and initiative.
Ability to build positive, collaborative relationships with peers and physicians at all levels.
Exceptional interpersonal communication skills and ability to create a favorable impression with staff, patients, and the public.
Ability to begin each day at 7:30 a.m. and work until 6:00 p.m.

Nice To Haves

Associate degree preferred.
Secretarial and/or call center experience in a healthcare setting preferred.

Responsibilities

Greet and assist patients, provide prompt service at check-in and checkout, and direct patients as needed.
Verify and enter patient demographic and insurance information and keep information up to date.
Collect patient balances, copayments, or coinsurance at the time of service.
Manage an individual till, including cash, checks, and credit cards, and balance funds against encounter tickets and entered transactions.
Schedule, coordinate, cancel, and reschedule patient appointments, including annual wellness appointments as needed.
Answer patient phone calls and communicate professionally and courteously.
Relay necessary messages to staff through phone notes in Centricity.
Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay current with insurance updates.
Keep forms and supplies up to date and ordered, and maintain a neat and orderly work area.
Enter patient referrals and send them to the appropriate staff to complete appointments.
Maintain a team approach with staff and patients and contribute to smooth department operations.
Participate in in-service education, staff meetings, continuing education programs, safety classes, and compliance training.
Follow department and company policies and maintain confidentiality.
Assist with other duties or projects as needed.