Applications Analyst (I, II, Sr.)

Southwest Power Pool • Little Rock, AR

2d • Hybrid

About The Position

The Applications Analyst job family supports and maintains the applications and databases that enable critical daily operations for Southwest Power Pool. These systems have major reliability, economic, and safety impacts, making accurate and dependable application performance essential. All levels are responsible for troubleshooting software issues, supporting end users, resolving application and usability problems, and ensuring the effective operation of assigned systems. Analysts collaborate with IT teams, SPP departments, and external vendors to ensure business needs are met. Higher-level analysts (Senior and II) operate with minimal supervision, demonstrate deeper subject-matter expertise, and provide mentoring and guidance. Analyst I works with supervision while developing core competencies.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, related field, or equivalent experience.
• 6 years of applicable IT application administration/support experience, or equivalent blend of education and experience (Senior Applications Analyst).
• 3 years of IT development or support experience (Applications Analyst II).
• No additional experience requirement beyond the bachelor’s degree (Applications Analyst I).
• Knowledge of Microsoft Windows, Unix, or Linux operating systems.
• Experience with application development/support methodologies and database management systems.
• Effective troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Understanding of SDLC and project lifecycle practices.
• Strong customer service and organizational skills.
• Skills in scripting, SQL, analyzing error/event logs, and data analysis (higher proficiency expected for Senior and Analyst II).
• Minimal travel (approximately 10%) required for all levels.

Nice To Haves

• Two or more years of applicable utility industry experience (Senior and Analyst II).
• Basic understanding of SPP’s core business model (Senior and Analyst II).

Responsibilities

• Installing, configuring, maintaining, and supporting assigned application systems.
• Monitoring, investigating, and resolving system issues or abnormalities.
• Addressing customer-reported issues in a timely manner.
• Participating in a 24/7/365 on-call rotation.
• Multi-tasking and supporting complex, integrated systems.
• Maintaining an understanding of business and technical system requirements.
• Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross-team coordination).
• Creating and maintaining technical documentation.
• Recommending and implementing system, process, and documentation improvements.
• Continuing to develop technical skills within assigned focus areas.
• Performing assigned tasks and special projects.
• Providing training to others in areas of expertise.
• Complying with corporate and departmental policies including SOC1 and FERC CIP controls.
• Acts as subject matter expert across applications and technologies (Senior Applications Analyst).
• Works with architects and developers on system architecture, security, upgrades, and improvements (Senior Applications Analyst).
• Serves as deeper technical liaison across departments and vendors (Senior Applications Analyst).
• Develops efficient, centralized methods for managing systems (Applications Analyst II).
• Provides guidance to other team members (Applications Analyst II).
• Supports systems hands-on while developing deeper technical knowledge (Applications Analyst I).

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level