Applications Analyst II

WesleyLife Career • Johnston, IA

5d

About The Position

WesleyLife is a health and well-being organization serving older adults through a continuum of services, including senior living, home health, hospice, personal services, adult day services, transportation, and home-delivered meals. The Applications Analyst II collaborates with the Information Systems team and other departments to plan, design, develop, deploy, and improve applications, with a focus on clinical applications and technology-enabled clinical processes. The role manages application projects, resolves software issues, supports users with data and reports, delivers training, and helps ensure systems protect patient privacy and support reimbursement for healthcare services. The position also participates in selecting and implementing aging-in-place technology solutions and process improvement initiatives. Strong working relationships with clinical departments and other leaders are important, supported by timely and effective communication.

Responsibilities

• Collaborate with the IS team and other departments on planning, designing, developing, deploying, and enhancing applications.
• Direct and manage software application projects from initiation through completion, defining project scope, goals, and deliverables with management and stakeholders.
• Establish project budgets and recommend budget changes when necessary.
• Handle incoming and escalated problem tickets and resolve application and software issues.
• Record, track, and document problem-solving processes, decisions, actions, and resolutions.
• Evaluate documented resolutions and analyze trends to prevent recurring problems.
• Extract data and create reports using application tools to provide clinical information to end users.
• Design, develop, and deliver software application training programs and individual classes.
• Review the effectiveness and efficiency of existing applications and develop strategies to improve or better leverage them.
• Configure existing clinical applications and implement new solutions to optimize reimbursement for delivered healthcare services.
• Ensure new or modified information systems maintain patient confidentiality and privacy in accordance with HIPAA.
• Participate in research, selection, and implementation of aging-in-place technology solutions.
• Participate in process improvement projects focused on clinical application usage or technology-enabled clinical process improvement.
• Build effective working relationships with clinical departments and other leaders through timely and effective communication.

Benefits

• Healthcare, vision, dental, and 401(k) benefits
• Scholarship opportunities up to $3,000 per year
• Tuition reimbursement up to $1,500 per year
• Free wellness membership and wellness incentive program
• 18% discount at Purdue University Global
• Referral bonus program
• Voluntary life, accident, and critical illness coverage
• Personal development opportunities and educational incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed