Applications Analyst II - HIM

Endeavor Health•Skokie, IL

1d•Hybrid

About The Position

Endeavor Health is hiring an Applications Analyst II to implement and support an assigned application portfolio, with an emphasis on timely resolution of incidents and requests. The role supports the Epic Health Information Management (HIM) team and requires experience with the Epic HIM module. The analyst will lead small to medium-sized projects, translate business needs into technical specifications, and partner with stakeholders on strategic initiatives. The role also includes mentoring junior team members and maintaining current knowledge of relevant solutions, technologies, and industry best practices. This is a full-time, hybrid position based in Warrenville, Arlington Heights, or Skokie, Illinois, with hours Monday through Friday from 8:00 a.m. to 4:30 p.m. The hourly pay range is $38.61 to $59.84; the rate offered depends on factors including the candidate’s expertise and years of experience.

Requirements

Bachelor’s degree in computer science, information technology, health informatics, or a related field.
Three or more years of experience relevant to the assigned portfolio in a healthcare setting or related industry.
Experience with the Epic HIM module, including Identity, ROI, Deficiency Tracking, and Coding/CDI.
Experience troubleshooting systems and application issues.
Ability to communicate complex technical concepts in understandable terms for different customer groups.
Ability to work independently and collaboratively in a team.
Excellent verbal, written, customer service, and project management skills.
Ability to serve as a key point of contact for technical and operational leadership on problem resolution and project management.
Ability to mentor and educate junior team members.
Effective analytical and troubleshooting skills, with minimal assistance.
Ability to use technology to improve workflows, systems, and procedures.
Ability to resolve complex problems where precedent may not exist.
Excellent Microsoft Office skills.

Nice To Haves

Epic HIM certification.
Prior HIM experience, including medical records, deficiency tracking, scanning, coding, and CDI.

Responsibilities

Configure, document, implement, and test software and application solutions that meet end-user workflow requirements within foundational system constraints.
Monitor and resolve enterprise application issues in a timely manner, serving as an escalation point for junior team members.
Collaborate with vendors and/or senior analysts to resolve issues, support upgrades, and plan enhancements for the assigned portfolio.
Lead functional, unit, and user acceptance testing for portfolio applications to support successful go-lives, upgrades, patches, and enhancements.
Lead small to medium-sized projects and support large or enterprise-level projects as a workflow subject matter expert, following PMO-defined processes.
Design reports and prepare presentations about project and team activities and results as requested.
Work with stakeholders to understand business requirements and priorities and translate and document them as build specifications.
Work with Level 1 teams and cross-functional groups, including technical teams, to reduce recurring issues, support optimization, and improve system efficiency.
Serve as a resource for team members, including mentoring junior colleagues and collaborating across teams.
Stay current on trends and innovations in relevant technologies.
Perform other duties as assigned.