Applications Analyst II - HIM

Endeavor Health•Skokie, IL

2d•$39 - $60•Hybrid

About The Position

As an Application Analyst II at Endeavor Health, you will implement and support an assigned application portfolio, focusing on timely resolution of incidents and requests. You will lead small to medium projects, translate business needs into technical specifications, and partner with stakeholders on strategic initiatives. You will also support and mentor junior team members while developing your technical skills. The role supports the Epic Health Information Management (HIM) team and requires experience with the Epic HIM module. The position is hybrid and based in Warrenville, Arlington Heights, or Skokie, Illinois. It is full-time, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Endeavor Health is a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties, with more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization emphasizes professional growth, continuous improvement, connection, and belonging.

Requirements

Bachelor's degree in computer science, information technology, health informatics, or a related field.
Three or more years of experience relevant to the assigned portfolio in a healthcare setting or related industry.
Experience with the Epic HIM module, including Identity, ROI, Deficiency Tracking, and Coding/CDI.
Experience troubleshooting systems and application issues.
Ability to communicate complex technical concepts in understandable terms to different customer groups.
Ability to work independently and as part of a team.
Excellent verbal, written, customer service, and project management skills.
Ability to serve as a key contact for technical and operational leadership on problem resolution and project management.
Ability to mentor and educate junior team members.
Effective analytical and troubleshooting skills, with minimal assistance.
Ability to use technology to improve workflows, systems, and procedures.
Ability to resolve complex problems where precedent may not exist.
Commitment to continuous improvement.
Excellent Microsoft Office skills.

Nice To Haves

Epic HIM certification.
Prior HIM experience, including medical records, deficiency tracking, scanning, coding, and CDI.

Responsibilities

Configure, document, implement, and test application solutions that meet end-user workflow requirements within foundational system constraints.
Monitor enterprise applications and resolve issues in a timely manner, serving as an escalation point for junior team members.
Collaborate with vendors and senior analysts to resolve issues, support upgrades, and plan enhancements for the assigned application portfolio.
Lead functional, unit, and user acceptance testing to support successful go-lives, upgrades, patches, and enhancements.
Lead small to medium projects and support large or enterprise projects as a workflow subject matter expert, following PMO processes.
Design reports and prepare presentations on project and team activities and results as requested.
Work with stakeholders to understand business requirements and priorities and translate and document them into build specifications.
Collaborate with Level 1 teams and cross-functional groups to reduce repeat issues, optimize workflows, and improve system efficiency.
Serve as a resource for team members, mentor junior colleagues, and collaborate across teams.
Keep current with trends and innovations in relevant technologies.
Perform other duties as assigned.