Application Engineer
About The Position
The Application Engineer, based in San Jose, California, delivers technical support for computer servers and workstations. The role works independently with sales, field application engineers, service teams, and customers to resolve Supermicro product issues. The engineer troubleshoots hardware and software issues involving motherboards, server systems, and PC peripherals; collaborates with sales and Product Management; and provides product presentations and technical demonstrations during on-site customer visits. The role also requires staying current on new and existing product lines and helping clarify and resolve quality issues.
Requirements
- Bachelor’s degree in electrical engineering or computer science; preferred.
- At least 1 year of hands-on end-user experience working with computer systems or servers, which may come from school, personal projects, or a non-technical role.
- Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
- Experience developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
- Strong verbal and written communication skills, including the ability to handle sensitive situations professionally.
- Ability to motivate and guide others while maintaining a professional and courteous demeanor.
- Exceptional organizational and social skills to foster a collaborative and productive work environment.
Nice To Haves
- At least 1 year of professional experience.
Responsibilities
- Provide technical support to customers and troubleshoot complex issues involving motherboards, server systems, and PC peripherals through phone, email, and on-site visits.
- Diagnose and resolve computer hardware and software issues.
- Collaborate with the sales team to provide technical insights and customer support.
- Deliver product presentations and technical demonstrations during on-site visits with the sales team.
- Maintain and expand technical expertise across new and existing product lines.
- Collaborate with the Product Management team to handle, clarify, and resolve quality issues.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
