Application Engineer

Confidential Company•Seattle, WA

1d•$85,000 - $100,000

About The Position

The Application Engineer provides technical oversight, reliability, configuration, support, and continuous improvement for Office Services applications, including NEXUS FOS, Eptura products, and related platforms. The role is the primary technical partner to business stakeholders, vendors, IT teams, developers, and end users, helping ensure applications are stable, well documented, properly configured, and aligned with business needs. The position supports ongoing application operations and implementation work, including complex troubleshooting, requirements definition, workflow improvement, integrations, enhancement validation, testing, and process optimization. The Application Engineer acts as the principal subject matter expert for Office Services applications, exercises independent judgment, evaluates technical alternatives, and works with minimal supervision. Travel may be required for approximately up to 10% of the time.

Requirements

Bachelor's degree in information technology, computer science, or a related field.
At least 7 years of experience supporting, implementing, or administering enterprise applications.
Strong troubleshooting, analytical, and problem-solving skills.
Experience documenting technical requirements, workflows, integrations, process maps, acceptance criteria, and user guides.
Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
Experience supporting application testing, deployments, upgrades, and change processes.
Strong collaboration skills across business teams, IT, vendors, developers, and operational stakeholders.
Enterprise application administration and configuration skills.
Workflow design and process-mapping skills.
Requirements documentation and acceptance-criteria development skills.
SQL or database troubleshooting experience.
Experience with REST APIs, integrations, and data flows.
Scripting or automation experience, such as PowerShell, JavaScript, or Python.
Clear written and verbal communication, strong documentation discipline, and customer-service orientation.
Ability to translate business needs into technical requirements and work in a changing application and service environment.

Nice To Haves

Relevant certifications, such as CompTIA A+ or Microsoft Certified Professional.
Experience with Office Services, workplace management, facilities, logistics, onsite operations, or related service platforms.
Experience supporting FOS, Eptura products, FacilityOS/Intra, or similar workplace management platforms.
Experience with reporting tools such as Power BI, AWS Quick, or similar platforms.
Familiarity with cloud or server environments such as AWS, Microsoft Azure, Windows Server, or IIS.
Experience with Visio, Camunda, Figma, or comparable workflow and documentation tools.
Experience identifying or implementing process optimization, automation, reporting enhancements, or AI-enabled solutions.

Responsibilities

Serve as primary administrator and technical owner for Office Services applications, including Nexus, FOS, Eptura, and related platforms.
Configure and maintain application workflows, forms, business rules, integrations, and system settings.
Monitor application performance, reliability, and user experience, and drive continuous improvements.
Lead application upgrades, testing, deployments, and vendor-supported enhancements.
Troubleshoot and resolve complex application, database, reporting, workflow, and integration issues.
Conduct root cause analysis and implement long-term corrective actions for recurring issues.
Partner with IT, vendors, developers, solution design, and business stakeholders to deliver technical solutions.
Support major incident response, including timely communication, escalation, and resolution.
Analyze business processes and re-engineer workflows to improve efficiency, standardization, and visibility.
Support APIs, automation solutions, integrations, and data workflows.
Identify opportunities for process optimization, automation, reporting enhancements, and AI-enabled solutions.
Gather, define, and document technical requirements, configuration designs, and acceptance criteria for system enhancements.
Support UAT, regression testing, deployment validation, and change management.
Create and maintain technical documentation, standards, user guides, and support procedures to support operational continuity and compliance.
Provide technical leadership, mentoring, and strategic recommendations that align business needs with technology capabilities.
Exercise independent judgment in application configuration, workflow design, and solution recommendations; evaluate technical alternatives and make recommendations that affect business operations.
Independently prioritize work and technical decisions while operating with minimal supervision.