Application Engineer

Ericsson • Plano, TX

1d

About The Position

Join Ericsson Fintech to build, operate, and evolve the Ericsson Wallet Platform, a large mobile financial services platform supporting services such as peer-to-peer transfers, payments, disbursements, savings, and loans. The platform aims to advance financial inclusion and improve lives globally.

As an Application Engineer in Operations, you will help maintain reliable services by investigating severe incidents, recurring problems, and complex application issues. You will analyze logs, code, databases, and integrations to identify root causes and implement lasting fixes. You will also support releases, upgrades, emergency changes, automation, monitoring, and performance improvements, working with developers, infrastructure teams, and business stakeholders. The role contributes to incident reviews, documentation, and continuous improvement.

The position calls for a collaborative, analytical professional who can lead or contribute in multinational, multi-site, cross-functional teams; communicate complex technical issues to varied audiences; and share knowledge. Participation in 24/7 support and travel for on-site work may be required.

The position is based in Plano, United States. Ericsson does not sponsor U.S. work authorization for this role and does not hire F-1 candidates working on CPT or EAD for this position.

Requirements

• Academic degree at minimum bachelor level in engineering, IT, Computer Science, or a related field.
• Experience in customer support or incident handling, end-to-end troubleshooting, and rapidly assessing risks in critical production environments.
• Experience with Linux, Kubernetes, Docker, containers, and virtualization.
• Experience with SaaS cloud delivery on AWS or Azure.
• Experience with CI/CD tools such as GitLab, GitOps, DevOps, or equivalent.
• Familiarity with AI tools such as GPT or KIRO to optimize work.
• Familiarity with programming in Bash, JavaScript/TypeScript, Terraform, Ansible, Python, or equivalent.
• Familiarity with databases and SQL programming.
• Familiarity with networking, VPNs, load balancing, firewalls, storage, and certificates.
• Familiarity with Prometheus, Grafana, ELK/OpenSearch, or similar observability tools.
• Strong communication, ownership, collaboration, mentoring, and knowledge-transfer skills.
• Fluent spoken and written English.
• Willingness to participate in 24/7 support and travel for on-site work when required.

Nice To Haves

• Familiarity with Java EE, OSGi, REST, or similar frameworks.
• Knowledge of secure coding, vulnerability management, ITIL/eTOM, compliance, and audit requirements.
• Oracle database experience.
• Technical experience and competence in running banking or financial systems.

Responsibilities

• Investigate severe incidents, recurring problems, and complex application issues.
• Analyze logs, code, databases, and integrations to identify root causes and implement lasting fixes.
• Support releases, upgrades, and emergency changes.
• Contribute to automation, monitoring, and performance improvements.
• Work closely with developers, infrastructure teams, and business stakeholders.
• Contribute to incident reviews, documentation, and continuous improvement.
• Participate in 24/7 support and travel for on-site work when required.
• Share knowledge and communicate technical issues to different audiences.

Benefits

• Competitive compensation package.
• Opportunity for an annual bonus through the Short-Term Variable Compensation Plan.
• Three medical plan options and a dental plan option, with company credits toward premiums for employees and eligible covered dependents.
• Ericsson US 401(k) Plan with an automatic 3% company contribution and matching contributions of up to 4% when the employee contributes at least 5% of eligible pay.
• Company credits toward basic life insurance, accidental death and dismemberment coverage, and short- and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Minimum 15 days of accrued vacation for new employees, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time