Application Engineer

Novanta Inc.•Remote - NY, NY

19h

About The Position

Novanta’s Precision Medicine business unit is seeking a customer-centric, field-deployed Application Engineer to serve as the primary technical liaison for customers and promote the company’s product portfolio. Products include embedded RFID modules, smart machine vision cameras, medical-grade hand scanners, embedded displays and touchscreens, and custom solutions. The role supports revenue growth by providing technical solutions to customers and communicating customer needs to internal product development teams. The Application Engineer drives and manages the technology evaluation stage of the sales process, working with the Sales Team as a technical advisor and product advocate. The position includes customer-facing presentations and demonstrations, application or product prototyping, system cost estimation, and proof-of-concept commissioning. It requires managing multiple projects, communicating effectively with customers, collaborating with teams, and traveling to customer locations and events. The role focuses on applications across life sciences, hospitals and healthcare, medical technology, in-vitro diagnostics patient sample preparation, radiology and diagnostic imaging, and automated pharmaceutical inventory. Novanta describes its culture as emphasizing teamwork, collaboration, and empowerment. The company is an equal employment opportunity and affirmative action workplace and offers accommodation during the employment process upon request.

Requirements

2–5 years of relevant experience in customer-facing roles at a technology company.
Bachelor’s degree preferred; associate degree minimum, in electrical, computer, or software engineering, or relevant work experience.
Strong problem-solving ability to uncover customer needs and recommend creative solutions, with a strong customer-centric focus.
Familiarity with engineering and operations processes, including BOM structures, project estimation, and ECO procedures.
Excellent written and verbal communication skills.
Fluent in English.
Valid U.S. driver’s license.
Ability to lift up to 50 pounds and stand for extended periods.
Willingness to travel up to 70% of the time within the USA; some EMEA travel may be necessary.

Nice To Haves

Proficiency in software coding languages such as Python, C++, C#, or Java.
Knowledge of machine vision, robotics, AI, or deep learning.
Familiarity with customer management tools such as Salesforce.

Responsibilities

Work with the Sales team to drive revenue growth of Novanta products among target customers and market segments.
Advise new and existing customers, identify their needs, and recommend solution-oriented offerings.
Conduct customer demonstrations and onsite proof-of-concepts, and provide technical assistance with integrations and start-ups.
Serve as the key customer contact for technical matters, including solution adoption, implementation support, and best-practice recommendations.
Partner with the Sales team to develop product cost and engineering effort estimates for customer proposals.
Support integration of Novanta products with devices such as PLCs, PCs, and controllers.
Act as the technical liaison for Sales and management to support consistent customer satisfaction.
Provide status and sales opportunity updates to management and recommend next steps.
Assist with creating white papers, manuals, and other technical product documentation as required.
Represent the voice of the customer within the company.
Present products at customer meetings, trade shows, seminars, and other field events.
Work with applications in life sciences, hospitals and healthcare, medical technology, IVD patient sample preparation, radiology and diagnostic imaging, and automated pharmaceutical inventory.
Maintain compliance with quality, environmental, and occupational health and safety regulations.
Provide customer-facing technical presentations and demonstrations, prototype applications or products, estimate system costs, and commission proof-of-concepts.