Application Engineer
Supermicro•San Jose, CA
•Onsite
About The Position
Supermicro is seeking an Application Engineer based in San Jose, California, to provide technical support for computer servers and workstations. The engineer works independently with sales, field application engineers (FAEs), service teams, and customers to resolve issues with Supermicro products. The role includes troubleshooting hardware and software, supporting customer service and sales activities, presenting products and technical demonstrations, maintaining knowledge of product lines, and coordinating with Product Management on quality issues.
Requirements
- Bachelor’s degree in Electrical Engineering or Computer Science; 1+ years of professional experience is preferred.
- At least 1 year of hands-on end-user experience with computer systems or servers, which may come from school, personal projects, or a non-technical role.
- Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
- Experience developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
- Strong verbal and written communication skills, including the ability to handle sensitive situations professionally.
- Ability to motivate and guide others while maintaining a professional and courteous demeanor.
- Exceptional organizational and social skills to foster a collaborative and productive work environment.
Nice To Haves
- 1+ years of professional experience.
Responsibilities
- Provide expert technical support to customers and troubleshoot complex issues involving motherboards, server systems, and PC peripherals through phone, email, and on-site visits.
- Diagnose and resolve computer hardware and software issues accurately and efficiently.
- Work with the sales team to provide technical insights and support for a unified customer-service approach.
- Deliver product presentations and technical demonstrations during on-site visits with the sales team.
- Stay current on new and existing product lines to maintain and expand technical expertise.
- Collaborate with Product Management to handle, clarify, and resolve quality issues.
Benefits
- Comprehensive benefits package.
- Candidates may be eligible to participate in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
