Application Engineer

Premise One LLC•Chandler, AZ

10d

About The Position

The Application Engineer is a hands-on technical role responsible for enterprise-level deployment, installation, configuration, programming, integration, commissioning, troubleshooting, and quality assurance of Access Control Systems (ACS), Video Management Systems (VMS), and related network infrastructure. Demonstrated experience deploying both enterprise ACS and VMS solutions is required. The role provides technical support to Project Managers, Field Supervisors, technicians, and Engineering leadership to help ensure systems meet manufacturer specifications, Premise One standards, project requirements, and industry best practices. The Application Engineer works independently to resolve complex field issues, provides technical guidance to installation teams, and supports testing, customer demonstrations, technical documentation, and project turnover. The position requires travel up to 50%, including overnight and out-of-state assignments. Work may also involve overtime, evenings, weekends, and on-call support for 24/7 customer service-level agreements and emergency technical needs. The role includes working in construction and equipment environments and requires compliance with company safety policies, customer site requirements, and applicable industry regulations.

Requirements

4–5+ years of hands-on experience in low-voltage systems; enterprise physical security, access control, and video surveillance experience is strongly preferred.
Demonstrated hands-on experience deploying enterprise-level Access Control Systems (ACS) and Video Management Systems (VMS), including installation, server and application configuration, programming, integration, testing, commissioning, and troubleshooting in large-scale or multi-site environments.
Strong understanding of access control hardware, intelligent controllers, reader communications, inputs and outputs, relay logic, and electronic locking systems.
Working knowledge of IP networking, including TCP/IP, addressing, VLANs, PoE, and network troubleshooting.
Ability to interpret construction drawings, wiring diagrams, system architecture diagrams, and technical specifications.
Experience using multimeters, network testing equipment, cable certification testers, and other diagnostic tools.
Strong understanding of structured cabling principles, including copper and fiber infrastructure, termination, labeling, and testing standards.
Ability to independently diagnose and resolve complex technical problems in field environments.
Strong mechanical aptitude, attention to detail, and commitment to quality workmanship.
Effective written and verbal communication skills, including the ability to document and explain technical issues clearly.
Ability to collaborate with Project Managers, technicians, customers, and other project stakeholders.
Willingness to work overtime, evenings, or weekends as required by project construction and service schedules.
Ability to participate in on-call support for 24/7 customer service-level agreements and emergency technical support.
Ability and willingness to travel up to 50% of the time, including overnight and out-of-state travel as project assignments require.
Ability to walk, stand, climb ladders, and work in construction and equipment environments for extended periods, with or without reasonable accommodation.
Valid driver's license and ability to meet company vehicle operation requirements.
Compliance with company safety policies, customer site requirements, and applicable industry regulations.
Strong troubleshooting, analytical problem-solving, organizational, and time-management skills; ability to manage multiple technical priorities independently.
Ability to communicate technical information clearly to technical and nontechnical audiences.
Commitment to installation quality, safety, and customer satisfaction.
Ability to mentor and support less experienced technical personnel.
Proficiency with computers, manufacturer software, and technical documentation tools.
Ability to adapt to changing project schedules, site conditions, and customer requirements, and to take ownership of assigned technical responsibilities.

Nice To Haves

Current manufacturer certifications for Genetec Security Center and Synergis, LenelS2 OnGuard, Milestone XProtect, and Software House C•CURE 9000.
Experience with Feenics, Avigilon Alta Open, Brivo, or Mercury-based access control hardware.
Experience with Genetec Security Center, Milestone XProtect, Avigilon Control Center / Unity Video, Eagle Eye, Axis Communications, or Hanwha Vision.
BICSI-related certifications or training.
Manufacturer certifications in access control or video management systems.
Experience with enterprise security system integrations.
Experience in data centers, industrial facilities, distribution centers, or other large-scale enterprise environments.
Familiarity with commissioning and documenting networked security solutions.

Responsibilities

Install, configure, program, test, commission, troubleshoot, and repair enterprise low-voltage and physical security systems.
Provide field technical expertise for access control, video surveillance, network infrastructure, and integrated low-voltage systems.
Interpret construction drawings, wiring and network diagrams, schematics, specifications, and manufacturer documentation.
Configure and troubleshoot access control panels, intelligent controllers, input/output modules, readers, locking hardware interfaces, and related equipment.
Install, configure, and troubleshoot IP cameras, recording servers, video management software, network connectivity, and related video surveillance devices.
Diagnose and resolve system issues involving network communications, device connectivity, power distribution, relay logic, wiring, and equipment performance.
Use testing equipment and diagnostic tools to verify system performance, identify deficiencies, and resolve technical issues.
Identify installation deficiencies, design conflicts, and technical constraints, and coordinate corrective actions with Project Managers and Engineering leadership.
Program, configure, integrate, and commission systems according to approved project specifications and customer requirements.
Functionally test security devices and integrated systems, including access control events, alarm inputs and outputs, video recording, device communications, and system integrations.
Conduct field inspections and quality assurance checks against Premise One standards, applicable codes, and manufacturer requirements.
Document and communicate technical deficiencies and installation issues requiring corrective action.
Support testing procedures, commissioning checklists, project closeout, customer demonstrations, acceptance testing, operator training, and project turnover.
Document system configurations, programming changes, testing results, and as-built conditions accurately.
Collaborate with Project Managers, Field Supervisors, technicians, subcontractors, other trades, general contractors, customer IT departments, and technology partners to support project execution and resolve dependencies.
Provide technical direction and troubleshooting support to field installation teams.
Identify project risks, technical constraints, installation challenges, technical requirements, commissioning sequences, and readiness milestones that may affect schedules, labor productivity, or system performance.
Communicate technical issues, recommended solutions, progress, deficiencies, and commissioning status to project and Engineering leadership.
Support service and warranty teams with complex troubleshooting, system modifications, and escalated technical issues when needed.
Apply and reinforce Premise One engineering standards, installation procedures, quality requirements, and technical best practices.
Mentor and provide hands-on guidance to junior engineers, technicians, and installation personnel.
Help develop and improve field-testing procedures, technical documentation, and quality control checklists; recommend corrective actions for recurring issues.
Participate in technical training, manufacturer certification programs, and continued professional development.
Provide Engineering leadership with feedback on product performance, system compatibility, installation challenges, and process improvement opportunities.
Support technical evaluations, system demonstrations, and limited pre-sales activities when requested.
Perform other duties and responsibilities as assigned.