Application Engineer

Sigma Engineered Solutions • Garner, NC

8d • Onsite

About The Position

This position is responsible for providing product technical and application support to the Sales and customer base and acts as a liaison between customer and engineering/manufacturing/quality teams for new product development and quality related activities.

Requirements

• General knowledge of the principles and practices of application and product engineering
• Ability to develop long-term plans and programs and to evaluate work accomplishments.
• Ability to establish and effective relationships with peers, customers, and business partners.
• Ability to present facts and recommendations effectively in oral and written form.
• Ability to track activities effectively and close them in a timely manner.
• Extensive experience with Microsoft applications such as Word and Excel.
• Willingness to learn new things.
• Ability to take on additional responsibilities as necessary.
• Bachelor’s degree in an engineering discipline (Mechanical or Electrical engineering)
• 3-5 years’ experience in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Knowledge or experience of new product development process

Nice To Haves

• Product knowledge in the electrical industry and about the casting process is a plus.
• Six Sigma Greenbelt certification or design for certification is a plus

Responsibilities

• Provide technical product engineering support to Sales team & and customers.
• Assist customers with product application issues and current product design changes.
• Work with the Sales team and to gather customer requirements for product launch and new product development.
• Support new growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze & and summarize feedback.
• Provide input on product information via knowledge of competitor’s activities and new products applications to the Sales, Marketing and Engineering teams. Capture voice of customers for new products.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor code compliance and NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature which includes sell sheets and brochures for customers, and product instructional videos.

Benefits

• Some domestic and international travel is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level