Application Business Analyst III

Franciscan Alliance, Inc.

2d•$76,789 - $105,584•Remote

About The Position

The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. The role performs needs assessments and impact analyses and develops an understanding of the business and processes within application areas. The Analyst leads new installations and system optimization and provides ongoing troubleshooting for Franciscan Alliance applications. At the Analyst III level, additional responsibilities include researching and providing input on system enhancements, communicating stakeholder feedback about enhancements in development, and managing small- to medium-sized projects according to Franciscan Alliance methodologies. The role also designs, configures, tests, and supports applications and workflows, collaborates with vendors and business users, and serves as a subject matter expert. On-call and after-hours support is part of the role.

Requirements

High school diploma or GED.
EPIC certification.
At least 4 years of relevant work experience, unless promotional criteria can be met.

Nice To Haves

EPIC Cadence, Referrals, or Welcome experience/certification.
Associate's degree in Information Technology or Computer Science.
Bachelor's degree in Information Technology or Computer Science.
5 years of relevant work experience.

Responsibilities

Work with management to establish professional development, project, and support goals.
Provide on-call and after-hours support, troubleshooting and repairing reported application problems.
Follow organizational practices for incident, change, and request management.
Document and build workflows, standards, and business processes to facilitate knowledge sharing within and across teams.
Work with vendors to implement, upgrade, support, and troubleshoot applications.
Facilitate business-user discussions to identify requirements for application functionality and workflow.
Act as an applications expert to assist with creating training programs.
Design, configure, and support applications according to standards and guidelines.
Manage projects that do not require Project Management Office oversight, including small- to medium-sized projects according to Franciscan Alliance methodologies.
Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with company systems and business processes increases.
Research, analyze, and present information to stakeholders and provide input on potential system enhancements.
Test applications and workflows and report results to stakeholders.
Lead new installations and system optimization and provide ongoing troubleshooting.
Perform needs assessments and impact analyses.