Appliance Service Technician (Rochester,NY)

GE Appliances, a Haier company•Rochester, NY

6d•$24 - $35•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Expert. The role combines hands-on repair work with customer education and product representation. You will repair major household appliances in customers’ homes, recommend practical service solutions, and promote service plans and related products when appropriate. The position also involves operating and maintaining an assigned service van, documenting work, and participating in training to maintain technical expertise. The role is based in Rochester, New York. GE Appliances describes a flexible work arrangement as something employees may create with their leader while balancing individual, team, and business needs. The position requires a flexible schedule, including some Saturdays as needed.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency with Microsoft Office, specifically Outlook and Teams.
Ability to work a flexible schedule, including some Saturdays as needed.
Valid state driver's license, and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Self-directed, with the ability to work well as part of a team.
Ability to de-escalate situations and rebuild customer confidence in GE Appliances products.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry at least 77 pounds and push or pull 70 pounds.

Nice To Haves

At least 6 months of refrigeration repair experience.
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC Certification.
Appliance repair certification or an associate degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and the customer experience.
Operate an assigned Bodewell service van to travel to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintain the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.

Benefits

Annual wage increases and uncapped incentive opportunities.
Service van provided.
Laptop computer and smartphone provided.
Uniforms, work boots, and specialized tools provided.
Medical, dental, vision, and life insurance beginning on day one.
401(k).
Tuition reimbursement.
Paid vacation and paid holidays.
Career growth opportunities and continuous technical training.
Competitive hourly rate of $24–$35+ base, depending on experience, certifications, and location.