Appliance Service Technician

CSC Serviceworks•Cleveland, OH

About The Position

CSC ServiceWorks is hiring an Appliance Service Technician to perform mechanical repairs and maintenance on washers and dryers at customer and client locations within an assigned region. The technician diagnoses and troubleshoots appliance issues, completes repairs according to manufacturer guidelines and safety standards, and works to keep machines operating reliably and meet customer expectations. The role is suited to someone with strong mechanical aptitude who enjoys working independently in the field. The position is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. Technicians also interact with customers, document service work, manage parts and tools, and follow safety protocols when working with appliances and electrical systems. The posted hourly salary range is $19.19 to $23.02.

Requirements

Valid driver's license.
Ability to pass pre-employment screening.
Basic plumbing and electrical knowledge.
Good interpersonal and communication skills for interacting with customers.
Ability to work independently and manage time efficiently.
Physical stamina and dexterity to handle and maneuver heavy appliances.
Basic computer skills for documentation and communication.
Ability to lift up to 75 pounds.
Ability to work in a variety of environmental conditions, including weather-related and non-weather-related conditions.

Nice To Haves

Previous experience in appliance repair or a related field.

Responsibilities

Diagnose, troubleshoot, and repair washing machines, dryers, and other appliances in accordance with manufacturer guidelines and safety standards.
Perform routine and preventive maintenance, including cleaning, lubricating, replacing worn parts, and adjusting settings.
Interact professionally and courteously with customers, explain repair and maintenance work, and provide appliance care recommendations.
Keep detailed records of service calls, repairs, parts used, and other relevant information; prepare reports and update the internal database.
Monitor spare-parts and tool inventory and order parts and equipment as needed.
Follow safety protocols while working with electrical systems and appliances and protect personal safety and customers’ property.

Benefits

75% employer contribution to medical, dental, and vision insurance.
Health Savings Account with employer contribution.
Year-round work and paid training.
Company-paid life, short-term disability, and long-term disability insurance.
401(k) with company match.
Paid time off and holiday pay.
Flexible Spending Account and Health Savings Account.
Employee discounts on travel, theme parks, home and auto insurance, and other offerings.
Education reimbursement program.
Paid employee referral program.